GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How GetApp verifies reviews
GetApp carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Survey Software with Negative Feedback Management (2025)
Last updated: April 2025
Key Features of Survey Software
Based on GetApp's analysis of verified user reviews collected between July, 2021 and August, 2024
- Customizable Questions: Users value the ability to tailor questions to specific needs, enhancing data relevance and improving user engagement with diverse question types. 96% of reviewers rated this feature as important or highly important.
- Survey Builder: Reviewers highlight the ease of creating surveys with various question formats, customization options, and user-friendly interfaces for efficient data collection. 94% of reviewers rated this feature as important or highly important.
- Reporting/Analytics: Users appreciate detailed and customizable reporting features that provide real-time insights and graphical representations for better data-driven decisions. 91% of reviewers rated this feature as important or highly important.
- Data Import/Export: The feature is praised for its ease of transferring data between formats, enhancing data management, and enabling seamless integration with other tools. 88% of reviewers rated this feature as important or highly important.
- Question Branching: Reviewers note the benefit of creating tailored surveys that dynamically adjust based on responses, improving survey relevance and respondent engagement. 85% of reviewers rated this feature as important or highly important.
- Customizable Templates: Users find value in pre-designed and modifiable templates that enhance the survey appearance, consistency, and branding, saving time in survey creation. 83% of reviewers rated this feature as important or highly important.
120 software options
Sponsored
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.
Users also considered
Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.
Users also considered
Users also considered
Measure employee engagement and experience throughout the entire employee lifecycle with Surveys & Insights from WorkTango. Available individually or as part of the full Employee Experience platform.
Users also considered
SurveyMonkey's AI-powered platform provides survey design assistance and surfaces real-time insights to help teams of all experience levels work and grow quickly. With 200+ integrations and enterprise-grade security, SurveyMonkey fits into existing workflows while protecting sensitive data.
Users also considered
Deel is a global HR platform for international teams that enables companies to hire, manage, and pay anyone, anywhere. In just a few minutes, any company can hire in 150 countries without without worrying about local laws, complicated tax systems, or international payroll.
Users also considered
An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce. Start for free!
Users also considered
Motivosity is the people-first Recognition and Rewards software that unifies your company and engages your employees through gratitude and social connection.
Users also considered
Bring the voice of the customer to your decision-making with on-site and external surveys from Hotjar.
Use expert-built templates or create your own to deeply understand your users. Hotjar is an all-in-one digital experience insights platform.
Use expert-built templates or create your own to deeply understand your users. Hotjar is an all-in-one digital experience insights platform.
Users also considered
Modern and intuitive design, mobile-friendly interface, omni-channel operation, powerful analytics or seamless integration. That’s what makes Survio a must-have solution customizable to any business, industry or professional background.
Users also considered
Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score.
Users also considered
Reward Gateway is a cloud-based employee engagement platform, which assists large enterprises with employee reward and recognition. Key features include peer-to-peer nominations, award delivery, communications, survey creation, benefits administration, push notifications and live alerts.
Users also considered
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more
Users also considered
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.
Users also considered
The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.
Users also considered
ClearCompany Talent Management helps businesses of all sizes maximize their talent with end-to-end software to recruit, ramp, recognize, & retain top talent.
Users also considered
Motivate and engage your employees with Trakstar's modern, online performance management software. Performance management has never been so easy, manage performance reviews, increase employee engagement, streamline goal management, and create an environment of real-time feedback.
Users also considered
ELMO Survey enables organisations to conduct and manage staff surveys throughout all points of the employee lifecycle to gain actionable insights into your employees’ attitudes and opinions towards work.
Users also considered
Shopper Approved is an ecommerce tool for collecting, managing, and promoting Seller Ratings, Product Reviews, Video Reviews, Q&A, and other social signals on your website and throughout the web to drive traffic, create urgency, and improve conversions.
Users also considered
Lattice is an AI-powered people management platform that helps organizations improve manager productivity, streamline human resource operations, and gain insights from employee feedback. It includes performance management tools to identify top performers and support employee development.
Users also considered
Uncover what's helping and hindering employee engagement by sending the right surveys to the right people at the right time. Quantum workplace has everything you need to collect, understand, and improve the employee experience so you can quickly move from insight to action to boost engagement.
Users also considered
Reputation.com is a reputation management solution, which helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.
Users also considered
Cloud-based enterprise survey software solution. Users in more than 150 countries use CheckMarket to conduct beautiful surveys, get insights and act on the results.
Users also considered
AskNicely is customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework.
Users also considered
Users also considered