3CLogic Comparison

Overview

3CLogic is a leading cloud contact center platform providing advanced and scalable speech-enabled (IVR, ACD, CTI, Click to...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
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No info available
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  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

(48)

5

4

3

2

1

30

13

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

The best! really great product easy to use with a amazing staff behind it for customer support.
The 3CLogic system is very user-friendly and functional. Our case manager has been wonderful going through everything with us, helping us understand how to best use the system to our advantage.
3CLogic is amazing product not only is the product great but also the employees that everything happen. There's always someone to help with any of your question or concerns.

Cons

Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault.
I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other.
Our call center lost countless hours of productivity because of this program. On top of all of that, the system is not user-friendly and the training was inadequate.
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features38
  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Call Monitoring
  • Call Routing
  • Call Scripting
  • Computer Telephony Integration
  • Custom Fields
  • Customer Complaint Tracking
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Drag & Drop Interface
  • Employee Management
  • Employee Onboarding
  • Escalation Management
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Monitoring
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Predictive Dialer
  • Productivity Reporting
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reporting & Statistics
  • SSL Security
  • Self Service Portal
  • Sentiment Analysis
  • Template Management
  • Text to Speech
  • Training Management
  • Workflow Management

Integrations

  • Total integrations11
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation