3CLogic Features

3CLogic

Cloud Call Center Solutions

4.31/5 (49 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Agent Interface
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scheduling
Call Scripting
Call Tagging
Call Tracking
Call Transfer
Callback Scheduling
Campaign Management
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Contact Database
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer History
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Drag & Drop
Email Management
Employee Management
Employee Onboarding
Event Triggered Actions
FCC Compliance
FTC Compliance
Feedback Management
File Transfer
HIPAA Compliant
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multiple Scripts
On-Demand Recording
Outbound Call Center
PCI Compliance
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Analytics
Predictive Dialer
Preview Dialer
Productivity Analysis
Progressive Dialer
Prospecting Tools
Queue Management
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recording
Reporting & Statistics
Reporting/Analytics
SMS Messaging
SSL Security
Scheduled Recording
Search/Filter
Self Service Portal
Sentiment Analysis
Social Media Integration
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Text to Speech
Third Party Integrations
Training Management
Virtual Assistant
Voice Customization
Voice Mail
Workflow Management
Workforce Management
Learn moreCompare App
API
Activity Dashboard
Activity Tracking
Agent Interface
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scheduling
Call Scripting
Call Tagging
Call Tracking
Call Transfer
Callback Scheduling
Campaign Management
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Contact Database
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer History
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Drag & Drop
Email Management
Employee Management
Employee Onboarding
Event Triggered Actions
FCC Compliance
FTC Compliance
Feedback Management
File Transfer
HIPAA Compliant
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multiple Scripts
On-Demand Recording
Outbound Call Center
PCI Compliance
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Analytics
Predictive Dialer
Preview Dialer
Productivity Analysis
Progressive Dialer
Prospecting Tools
Queue Management
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recording
Reporting & Statistics
Reporting/Analytics
SMS Messaging
SSL Security
Scheduled Recording
Search/Filter
Self Service Portal
Sentiment Analysis
Social Media Integration
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Text to Speech
Third Party Integrations
Training Management
Virtual Assistant
Voice Customization
Voice Mail
Workflow Management
Workforce Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Agent Interface
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scheduling
Call Scripting
Call Tagging
Call Tracking
Call Transfer
Callback Scheduling
Campaign Management
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Contact Database
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer History
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Drag & Drop
Email Management
Employee Management
Employee Onboarding
Event Triggered Actions
FCC Compliance
FTC Compliance
Feedback Management
File Transfer
HIPAA Compliant
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multiple Scripts
On-Demand Recording
Outbound Call Center
PCI Compliance
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Analytics
Predictive Dialer
Preview Dialer
Productivity Analysis
Progressive Dialer
Prospecting Tools
Queue Management
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recording
Reporting & Statistics
Reporting/Analytics
SMS Messaging
SSL Security
Scheduled Recording
Search/Filter
Self Service Portal
Sentiment Analysis
Social Media Integration
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Text to Speech
Third Party Integrations
Training Management
Virtual Assistant
Voice Customization
Voice Mail
Workflow Management
Workforce Management
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3CLogic Feature Reviews

25 reviewers had the following to say about 3CLogic's features:

Erik B.

Intelenet Operations Review

2017-02-14

The overall product from a potential perspective is exceptional. I suggest clearly communicating road map of development for 3C and ensuring that the road map aligns with customer requests.

Pros

Ability to customize Agent User Interface Administer User Interface

Cons

Email Integration Analytics and Reporting multi use agents and projects

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering 3CLogic

Understand your reporting and analytics needs, along with your business use intention to ensure that the road map of this product will meet the needs.

Source: Software Advice
Helpful?   Yes   No
Read more
Ben S.

Review of 3C Logic

2017-01-24

In time we worked through the issues, not to our complete satisfaction but at least useable metrics required to report to our customers.

Pros

In time we worked through the issues, not to our complete satisfaction but at least useable metrics required to report to our customers.

Cons

We really need to the "contact center" a live dashboard that will show the metrics we use every day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering 3CLogic

Make sure they have the metric tools you need to manage your calls live!

Source: Software Advice
Helpful?   Yes   No
Read more
Jimmny C.

Horrid Company, and Worse Customer service....

2017-02-04

Open a ticket to fix a software issue and they will close the ticket without fixing the problem or resolve the issue.

Pros

Mediocre when opened correctly (maybe the first time I used it) and didn't know what I was doing so I wouldn't know if it was working or not.

Cons

Functionality, User friendliness, Customer service, Management, and too much else to list here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Recommendations to others considering 3CLogic

Shop somewhere else for the services you need

Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
Director of Product (Hospital & Health Care company, 51-200 employees)
Verified Reviewer

great customer service

2016-03-31

Two-ish years later and that is still true--the tech support as well as our account rep are really great, very quick to respond to our issues and dedicated at solving them.

Pros

customer service is great

Cons

The two main issues I have with it are the admin interface which is not easy to navigate and the knowledge base which does not have search functionality.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Jonathan P.

Verified Reviewer

3C Logic Review

2015-09-21

It's the most feature robust call center solution we found and at a reasonable price for what you're getting.

Pros

Robust reporting. 3C can customize it to work with almost anything.

Cons

Service can be intermittent.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Rising Point Solutions

Best Dialer for integration with CRM

2014-01-17

We have been using 3cLogic for almost a year now and have increased our connections by over 3x. 3cLogic not only increased our agent talk time but also connects flawlessly with our crm (Infusionsoft) to keep track of all conversations and the outcome of the conversation.

Pros

* CRM integration *Call Reporting *Never goes down

Cons

*Took Longer than expected to set up integration for the first agent.

Source: GetApp
Helpful?   Yes   No
Read more
Brenda L.

the team always available when I need assistance.

2018-08-20

They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner.

Pros

the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future.

Cons

It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kelly P.

Productivity via 3C Logic

2017-02-08

3C Logic has enabled our business to function as a productive call center. The metrics provided via the 3C Logic system allow us to track call flow and productivity efficient ways.

Pros

Ease of cloud use and can access 3C Logic via the cloud from any location.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Edrick D.

Decent Telephony Software

2021-07-13

Whenever these issues arise, their customer support are very helpful and accommodating to our queries.

Pros

The customer service was also very easy to work with and very responsive with our queries when we were setting up their software.

Cons

There are still some features that needs polishing especially the audio quality, call recording and reporting/analytics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mustafa M.

Good at what it does

2018-12-19

Pros

Easy to use Tracks everything Keeps records

Cons

Add mobile support , needs to be easier to use daily and track multiple things

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Todd P.

2013-01-30

The reporting interface in clean and simple and the system integrates with our sales manager system through an api. There was no problem setting up anything.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Jonathan P.

3C Logic Review

2015-09-21

Pros

Feature rich. Very robust reporting.

Cons

We've occasionally had times recently when calls come in and they don't ring any of our agents. It's intermittent, so it's difficult to pin point what's causing it (could be our ISP or the software, etc). Quotes for customization to the software have been on the high side of what we're hoping for.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering 3CLogic

Ask for a trial period with any software you're evaluating for your company.

Source: Software Advice
Helpful?   Yes   No
Read more
Daniel B.

Beast of the rest!

2014-05-08

Pros

In addition they seamlessly integrate with many of the CRM and Workforce Management tools (ie Salesforce, ZenDesk, Infusionsoft) If you ask me, its a no brainer!

Cons

A "touchable" interface for tablets.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering 3CLogic

Compare all of the players in the space...you will see that there is no comparison to the functions that 3C has. Many of the functions are not even available with the others. We have already recommended it to several of our clients. A few of them have already started using it.

Source: Software Advice
Helpful?   Yes   No
Read more
Laura J.

3CLogic is an excellent dialing platform

2014-10-23

Pros

The user interface of the administrator portal is goodl it's very intuitive.

Cons

I get the best information directly from the tech support staff.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering 3CLogic

All in all, I recommend 3CLogic. If you have an open API CRM like Salesforce or Sugar, 3CLogic is an excellent choice. Unfortunately, our company's grossly outdated and proprietary CRM database platform cannot interface with 3CLogic or any dialer platform, for that matter.

Source: Software Advice
Helpful?   Yes   No
Read more
Blanca P.

Review

2017-02-22

Overall, the product is satisfactory. The reporting information available allows us to run an efficient business.

Pros

Easy to use from a frontline perspective

Cons

Not compatible with Mac Tutorial is not user-friendly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Matthew H.

2013-07-11

With 3CLogic our reporting is now real time, along with the included dashboards we are better able to manage our call center in real time, identifying opportunities and changing strategies as needed.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Brad B.

utilizing 3c for the dialer function

2018-06-11

I have very little background in creating a dialer campaign. With the help of 3c and abid, we were able to launch it, and reach aged data to generate additional revenue

Pros

the reporting to see how close the campaign is to completion

Cons

More training to further utilize the product and better understand the robust reporting

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Brett W.

2013-10-03

Most impressively, the system is highly customizable for a cloud based solution, and is the first dialer I've used that had webhooks integration which is very valuable for our company.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
James H.

3CLogic Cloud Service

2012-12-26

If you are a seasoned call center manager or new to call center field with fairly complex integrations, lot of agents and call center efficiency is key for survival, give a call to 3C and see how easy they make your call center hum (or ring)..

Pros

The best allround support team that I ever worked with..

Cons

Product is fairly complex and you would need the support teams help for setting up your call center..

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Al R.

2013-04-11

It really keeps my team member on their toes with the easy user friendly reporting system.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Jennifer B.

2013-04-19

They are patient and very informative; their knowledge is refreshing and comforting.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
kristopher y.

A poor solution

2016-12-28

It's a lot of work to change, requiring training and other obstacles, but their solution is so poorly designed that I have no choice.

Pros

Cheap

Cons

Customer support is poor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

1/10

Recommendations to others considering 3CLogic

Keep looking

Source: Software Advice
Helpful?   Yes   No
Read more
Ken A.

Verified Reviewer

How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year

2015-03-18

As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center.

Pros

Ease of use; operators were literally trained and productive the first week of usage Easily integrates with other programs (i.e.

Cons

Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address)

Source: GetApp
Helpful?   Yes   No
Read more
Timothy C.

I am a happy user of this software for 3 years

2018-06-04

I have been happy with this software and would recommend it to others.

Pros

I most like the ability to copy projects to scale the expansion of existing customers or new customers

Cons

I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Mike B.

Customer Service Makes All the Difference

2014-07-01

Having a support team who can help us configure campaigns, troubleshoot performance issues, and guide us in best practices has made all the difference for our call center.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more