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3CLogic Logo

3CLogic

4.3
(49)

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Cloud Call Center Solutions

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(11)

3CLogic Features

Features Summary

Functionality

4.2

/5

49

Total features

101

13 categories

3CLogic features

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts / Escalation
Alerts/Notifications
Answering Machine Detection

Common features of Customer Experience software

API
Access Controls/Permissions
Alerts/Notifications
CRM
Collaboration Tools
Customer Journey Mapping
Customer Segmentation
Customizable Branding

Price starts from

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No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.2

/5

49

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

101

Unique features

  • Auto-Dialer

  • Automatic Lead Distribution

  • Recording

  • Answering Machine Detection

Functionality

4.3

/5

3.2K

Price starts from

49

/user

Per month

visit website

Total Features

183

Features in Common

65

Unique features

  • Customer Experience Management

  • SSL Security

  • Customer Support

  • Geotargeting

Functionality

4.5

/5

1.8K

Price starts from

14

/user

Per month

visit website

Total Features

142

Features in Common

58

Unique features

  • Email Templates

  • Gamification

  • Online Forums

  • Forms Management

Common 3CLogic comparisons

3CLogic logo
Five9 logo
3CLogicvsFive9
3CLogic logo
Bright Pattern logo
3CLogicvsBright Pattern

Reviewers who mentioned features said:

ED
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Edrick D.

Human Resources, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Decent Telephony Software

Reviewed a year ago

3CLogic is our main way of coordinating with our candidates and new hires. There are a couple of technical issues along the way but understandable since software are not perfect. Whenever these issues arise, their customer support are very helpful and accommodating to our queries. It's features are at par with its competitors. This is a good alternative to other expensive telephony providers.

Pros

Generally, this software is easy to use and navigate. It's features are at par with it's competitors. The customer service was also very easy to work with and very responsive with our queries when we were setting up their software.

Cons

There are a couple of areas to improve on. There are still some features that needs polishing especially the audio quality, call recording and reporting/analytics. There are a couple of technical concerns which is understandable since this software is relatively young.

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Jonathan P.

Verified reviewer

Furniture, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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3C Logic Review

Reviewed 7 years ago

We've been using 3CLogic for about a year now. It's the most feature robust call center solution we found and at a reasonable price for what you're getting.

Pros

Robust reporting. 3C can customize it to work with almost anything. Integrates with our CRM.

Cons

Service can be intermittent. We've had issues on a few occasions where our agents aren't receiving calls. Not sure if it's our ISP or the software causing the issue.

EB
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Erik B.

10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Intelenet Operations Review

Reviewed 6 years ago

The overall product from a potential perspective is exceptional. I suggest clearly communicating road map of development for 3C and ensuring that the road map aligns with customer requests.

Pros

Ability to customize Agent User Interface Administer User Interface

Cons

Email Integration Analytics and Reporting multi use agents and projects

BS
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Ben S.

11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review of 3C Logic

Reviewed 6 years ago

Overall we are very pleased with 3C Logic. The start-up problems and getting the initial reporting were a big hassle. In time we worked through the issues, not to our complete satisfaction but at least useable metrics required to report to our customers.

Pros

It works! The start-up problems and getting the initial reporting were a big hassle. In time we worked through the issues, not to our complete satisfaction but at least useable metrics required to report to our customers. It is a great inbound system.

Cons

The dashboard reporting is lacking. We really need to the "contact center" a live dashboard that will show the metrics we use every day. You have developed a report for us but it has to be manually refreshed to obtain current information. A live dashboard that also shows the call status of each agent would be much more useful.

MH
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Matthew H.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This reviewer only left a rating

Reviewed 9 years ago

After spending close to a year reviewing options for transitioning from our current hosted contact center, which was under performing and becoming increasingly unreliable, we finally chose 3CLogic. Support from 3CLogic has been exceptional, they have worked with us every step of the way in transitioning from the old system and recreating a complex environment involving dozens of projects, skills,...

Pros

No pros were added to this review

Cons

No cons were added to this review

BB
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Brad B.

Financial Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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utilizing 3c for the dialer function

Reviewed 4 years ago

I have very little background in creating a dialer campaign. With the help of 3c and abid, we were able to launch it, and reach aged data to generate additional revenue

Pros

the reporting to see how close the campaign is to completion

Cons

More training to further utilize the product and better understand the robust reporting

DB
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Daniel B.

Telecommunications,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Beast of the rest!

Reviewed 9 years ago
Pros

We have been using 3C since January 2014. The software itself has more bells and whistles than any other that we reviewed. The functionality is great!. Its seems as if there are too many options available. In addition they seamlessly integrate with many of the CRM and Workforce Management tools (ie Salesforce, ZenDesk, Infusionsoft) If you ask me, its a no brainer!

Cons

Improvements to the GUI that would be great. A "touchable" interface for tablets.

JH
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James H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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3CLogic Cloud Service

Reviewed 10 years ago

If you are 1 seater or 2 seater, forget about 3CLogic. If you are a seasoned call center manager or new to call center field with fairly complex integrations, lot of agents and call center efficiency is key for survival, give a call to 3C and see how easy they make your call center hum (or ring).. You do not need to have an IT person in-house to complete the integrations whick is why I love 3CLogic product/service..

Pros

The best allround support team that I ever worked with.. They resolve the issue on the call or tell me if it is possible or not.. Almost all the features that you require to run your call center are available and delivered from the cloud.

Cons

Product is fairly complex and you would need the support teams help for setting up your call center..

JP
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Jonathan P.

Retail,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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3C Logic Review

Reviewed 7 years ago
Pros

Feature rich. Very robust reporting. Vendor is also responsive to issues when they arise .

Cons

We've occasionally had times recently when calls come in and they don't ring any of our agents. It's intermittent, so it's difficult to pin point what's causing it (could be our ISP or the software, etc). Quotes for customization to the software have been on the high side of what we're hoping for.

JC
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Jimmny C.

Primary/Secondary Education, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Horrid Company, and Worse Customer service....

Reviewed 6 years ago

Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault. Open a ticket to fix a software issue and they will close the ticket without fixing the problem or resolve the issue. They do not answer phone calls or respond to the email with any consistency. And when their system updates, it creates new problems to top the ones they still haven't fixed.

Pros

Mediocre when opened correctly (maybe the first time I used it) and didn't know what I was doing so I wouldn't know if it was working or not.

Cons

Functionality, User friendliness, Customer service, Management, and too much else to list here.

TP
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Todd P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This reviewer only left a rating

Reviewed 10 years ago

Alliance and Associates has been using 3c logic for over 5 months now. The incredible support and sales staff from James to Derek have been great. Their software has increased our leads, conversions and sales over 15%. The software in general is very easy to use and operate. The functionality of everything and what you can do is incredible. The reporting interface in clean and simple and the system integrates with our sales manager system through an api. There was no problem setting up anything. The training was great and we have no issues at all.

Pros

No pros were added to this review

Cons

No cons were added to this review

BP
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Blanca P.

51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Review

Reviewed 6 years ago

Overall, the product is satisfactory. The reporting information available allows us to run an efficient business.

Pros

Easy to use from a frontline perspective

Cons

Not compatible with Mac Tutorial is not user-friendly

BW
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Brett W.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This reviewer only left a rating

Reviewed 9 years ago

We've been using 3C for a few weeks now and so far it hasn't let us down. Compared to previous solutions we've used, it's working flawlessly and the support has managed to answer all of our questions and fix all of our problems on the first call. Most impressively, the system is highly customizable for a cloud based solution, and is the first dialer I've used that had webhooks integration which is very valuable for our company.

Pros

No pros were added to this review

Cons

No cons were added to this review

RP
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Rising Point Solutions

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best Dialer for integration with CRM

Reviewed 9 years ago

We have been using 3cLogic for almost a year now and have increased our connections by over 3x. 3cLogic not only increased our agent talk time but also connects flawlessly with our crm (Infusionsoft) to keep track of all conversations and the outcome of the conversation.

Pros

* CRM integration *Call Reporting *Never goes down

Cons

*Took Longer than expected to set up integration for the first agent.

AR
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Al R.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This reviewer only left a rating

Reviewed 10 years ago

We are a recruitment agency specializing in virtual assistants. I've been using it for the past 4 months and I have to say it's an excellent tool that really is helping my team to be efficient. It really keeps my team member on their toes with the easy user friendly reporting system.

Pros

No pros were added to this review

Cons

No cons were added to this review