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3CLogic Logo

3CLogic

4.3
(49)

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Cloud Call Center Solutions

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(11)

3CLogic Pricing

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Value for money rating

3.8

/5

49

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What users say

Always available and willing to help for as long as needed. Amazing robust product for a better price than similar products.
When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year

Reviewed 8 years ago

As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center. We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.

Pros

Ease of use; operators were literally trained and productive the first week of usage Easily integrates with other programs (i.e. InfusionSoft in our case) Allows for remote numbers (i.e. usage of a field reps cell number to set appts) Incredibly affordable EXCEPTIONAL support

Cons

Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Decent Telephony Software

Reviewed a year ago

3CLogic is our main way of coordinating with our candidates and new hires. There are a couple of technical issues along the way but understandable since software are not perfect. Whenever these issues arise, their customer support are very helpful and accommodating to our queries. It's features are at par with its competitors. This is a good alternative to other expensive telephony providers.

Pros

Generally, this software is easy to use and navigate. It's features are at par with it's competitors. The customer service was also very easy to work with and very responsive with our queries when we were setting up their software.

Cons

There are a couple of areas to improve on. There are still some features that needs polishing especially the audio quality, call recording and reporting/analytics. There are a couple of technical concerns which is understandable since this software is relatively young.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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3C Logic Review

Reviewed 7 years ago

We've been using 3CLogic for about a year now. It's the most feature robust call center solution we found and at a reasonable price for what you're getting.

Pros

Robust reporting. 3C can customize it to work with almost anything. Integrates with our CRM.

Cons

Service can be intermittent. We've had issues on a few occasions where our agents aren't receiving calls. Not sure if it's our ISP or the software causing the issue.

Overall Rating
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  • Ease of use
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This reviewer only left a rating

Reviewed 9 years ago

After spending close to a year reviewing options for transitioning from our current hosted contact center, which was under performing and becoming increasingly unreliable, we finally chose 3CLogic. Support from 3CLogic has been exceptional, they have worked with us every step of the way in transitioning from the old system and recreating a complex environment involving dozens of projects, skills,...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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3CLogic is an excellent dialing platform

Reviewed 8 years ago
Pros

The user interface of the administrator portal is goodl it's very intuitive. Our agents like the client portal, as well. The 3CLogic technology is powerful and works well. I have had excellent service from their tech support staff, too. They are responsive and knowledgeable. 3CLogic is affordable, too.

Cons

Their user manual leaves a lot to be desired. It tells you how to configure settings on the administrative backend but doesn't necessarily tell you what those settings do or why. I get the best information directly from the tech support staff.

Overall Rating
  • Value for money
  • Ease of use
  • Features
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Customer Service Makes All the Difference

Reviewed 8 years ago

We switched to 3C Logic more than a year ago - previously we used Five9. From a price standpoint, there wasn't a huge difference. We also lost a few features we really liked about Five9. But form a customer service and reliability standpoint, 3C Logic is far superior. We had frequent outages, jitter and packet loss with Five9. We also had to talk to hard-to-understand customer service reps located on the other side of the world. With 3C Logic, our support reps are both responsive and located right here on the East coast. Having a support team who can help us configure campaigns, troubleshoot performance issues, and guide us in best practices has made all the difference for our call center. I highly recommend 3C Logic for flexible, reliable and affordable call center solutions.

Pros

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Cons

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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A poor solution

Reviewed 6 years ago

I have managed call centers for over 15 years, and we will be unplugging from 3CLogic after just a year of service. It's a lot of work to change, requiring training and other obstacles, but their solution is so poorly designed that I have no choice. When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features'. Their disjointed design is difficult to manage and nearly impossible to implement in any kind of blended environment. Stay away. It's cheaper than others, but also five years behind the competition in every meaningful way.

Pros

Cheap

Cons

Difficult to configure - too many menus and screens that are not intuitive. Cannot achieve true blending due to an innate separation between inbound and outbound traffic. Customer support is poor.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Efficient, easy, modern

Reviewed 8 years ago
Pros

It's a simple solution, yet it's the most efficient I have seen on the market.

Cons

I have not found any negatives yet. I have used other solutions on the market and found 3C is the most affordable, and there's no loss in quality.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Product

Reviewed 9 years ago

Pros: Best customer support. Always available and willing to help for as long as needed! Amazing robust product for a better price than similar products. Cons: Only one format option for audio files Overall: The best! really great product easy to use with a amazing staff behind it for customer support.

Pros

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Cons

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