8x8 Virtual Office Software Pricing & Features

8x8 Virtual Office

Global cloud communications & phone system

4.01/5 (136 reviews)

8x8 Virtual Office overview

8x8 Virtual Office is a multi-channel cloud contact center includes IVR, routing, queueing, supervisor tools, CTI, call recording, workforce optimization, chat, reporting & more. Using VoIP technology, 8x8 aims to deliver business solutions that extend traditional phone services to powerful unified communications. With advanced capabilities like web conferencing, internet faxing, smartphone integration, and an online dashboard that gives users call management controls, 8x8 Virtual Office is designed to connect businesses with the people that matter.

8x8 Virtual Office aims to deliver superior voice quality, HD Audio, industry-leading routing, compression technology, and a rock-solid network performance, in order to provide a complete communications solution that works exactly the way businesses want it to.

The complete cloud system provides a range of features, mobile apps, messaging, and collaboration tools in order to help teams stay connected with one another, as well as with their customers. 8x8 Virtual Office facilitates instant messaging in both one-on-one and group format, and users can add attachments such as photos, videos, and web links, to easily share information with colleagues.
www.8x8.com

Pricing

Starting from
$25/month
Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Germany, United Kingdom

Supported languages

English, French, Japanese
8x8 Virtual Office screenshot: Audio and video conferencing allows users to communicate with other team members or clients8x8 Gives You One Number to Rule Them All!8x8 Virtual Office screenshot: Businesses can configure 8x8 Virtual Office to suit their support centre needs8x8 Virtual Office screenshot: Mobile apps facilitate access from mobile and tablet devices, as well as desktops8x8 Virtual Office screenshot: Users can make secure business audio and video calls from the 8x8 Virtual Office app8x8 Virtual Office screenshot: The instant messaging tool allows teams to communicate and collaborate 8x8 Virtual Office screenshot: The contact list provides quick access to business contacts8x8 Virtual Office screenshot: Screen sharing and presentations can be integrated into conference callsVirtual Office Meetings to the Rescue!

8x8 Virtual Office reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  3.9
  4.0
Cheryl Long

Why Broadband Phones for Offices?

Used daily for less than 6 months
Reviewed 2016-10-17
Review Source: Software Advice

Why do I like this company? Not only do I like this company I have a great relationship with working from my office phones and using this wonderful broadband phone company. Now wait, no landlines in my office. No landlines. I was able to work with this team and duplicate my office phones and place them in my home as well. I do a lot of cloud technology for our Dental office and it is important to have a phone system that can pull the load. I love the fact that I have an automated attendant that can play any message I record on it. I can custom fit it to our office and place any message I want our patients to hear. Now lets get down to the flexibility of this phone system. Ready? I can answer calls from a phone, on the computer, on an app on my cell phone anywhere. This company has the ability to track any call that comes in. If a patient does not leave a message I can still get in touch with them to help them out. New people calling in also can get a call back even if they do not leave a message. Now you say if you had a big staff you would not need to have to call them back you would answer the phone. True, but I save on staff salary, and possible lack of staff motivation this way. I roll the money back into the practice. If I am doing office work in another location and it is after hours I am still able to monitor the calls and call them right back. If it is an emergency they can get scheduled very quickly. The team at 8x8.com can customize your phone needs for any size office. They were able to help me out when I needed a fax machine very quickly lets, say in the next two hours. I still remember that day that I called my sales rep out in the West Coast about 6:30 am and he went far and beyond to help our company set up a broadband fax machine. He grabbed his coffee and within 2 hours my fax machine was up and running. This helped our patient with keeping an appointment that they need to go to and not have to reschedule. The office that sprang the surprise on us was quick to note how fast our team came threw. 8X8.com is part of our team because I feel that we are on the same team. You will not get a better team working for you when it comes to your phone needs. This team is BAA compliant for medical and dental offices. Also not just medical and dental but for insurance companies, accountants and many other offices that fit into HIPPA compliance. Love working with their technology team when I need to change anything on my phone system. These guys are great to work with and I guess that is why we have been going strong with them now since 2014.The 8x8 team is the best. Great technology and great customer support!

Read the full review


8x8 Virtual Office

Global cloud communications & phone system

Joel Harrison

I Recommend 8x8 All the Time!

Used daily for 2+ years
Reviewed 2018-08-17
Review Source: Software Advice

I work with a lot of different companies and help them choose a variety of software and technology vendors. Normally when we are replacing phone systems I look at 8x8 as one of my top three choices for each client. So far we have only had one client where it wasn't a fit due to the large number of lines they needed 8x8 to manage and the cost associated with that. Overall every client I have connected with 8x8 has ended up loving them. The service is excellent as long as you have stable Internet and their customer service is outstanding.- Feature rich VoIP system for low monthly cost per line - Get discounts the more lines you add - Offers virtual soft phones for no additional cost - Solid variety of physical office phones to choose from; phones come pre-programmed just plug them in and they work - Call management and users can be edited from the portal easily - Very reliable servers and service - Offers free testing tool to see how well your Internet and network would handle their service - Port your existing numbers and add new ones

Read the full review


8x8 Virtual Office

Global cloud communications & phone system

Joel Pearl

Simple to use phone system management

Used daily for 2+ years
Reviewed 2017-11-07
Review Source: Capterra

The biggest benefit gained is simple incoming and outgoing call management. I have over 70 clients who could call at any given time and it is important to be able to easily view any missed calls/voicemails/text messages so that I can return the calls. I've found 8x8's service to be more than satisfactory, especially considering the price point.The visual layout of this application is intuitive and easy to use. It is easy to mange incoming and outgoing phone calls from my desktop. I also appreciate how easy it is to add contacts as they call in. The application provides handy desktop notifications which allow me to stay on top of any missed calls/voicemails/text messages I missed while I am away from my business phone.

Read the full review


8x8 Virtual Office

Global cloud communications & phone system

Keyana Kutney

8x8 is especially useful when employees are working from home and need to be accessible to clients.

Used daily for 2+ years
Reviewed 2018-04-10
Review Source: Capterra

Without this software - particularly, its mobile app - it would not be possible for me to work from home ever. With the app, I am able to keep in touch with clients by phone, without them ever having access to my personal cell phone number or even knowing that I'm not actually in the office. The call quality is sometimes even better than that of my Verizon cell phone quality, which says a lot. I am continuously surprised and pleased by how clear and loud each call is, even when clients are calling from a mobile line.

Read the full review


8x8 Virtual Office

Global cloud communications & phone system

Ganesh Unnam

Best Communication Software

Used daily for 2+ years
Reviewed 2018-08-18
Review Source: Software Advice

small UI mistakes make it look bad, But overall a good product.Best softphone services with multiple changeable numbers, Its the best virtual office with multiple features when compared to its competitors. It also provides visual voicemails, phone directory, corporate directory, instant messaging, presence, video calling, fax, call recording, web conferencing and many more.

Read the full review


8x8 Virtual Office

Global cloud communications & phone system

8x8 Virtual Office pricing

Starting from
$25/month
Pricing options
Subscription

Virtual Office X2 Edition: $25/user/month - includes unlimited calling to 14 countries and 1GB of media storage

Virtual Office X5 Edition: $35/user/month - includes unlimited calling to 32 countries and 5GB of media storage

Virtual Office X8 Edition: $55/user/month - includes unlimited calling to 46 countries and 10GB of media storage

Pricing Comparison

How does 8x8 Virtual Office compare with other Customer Service & Support apps?

Subscription plan?

8x8 Virtual Office



98% of apps offer a
subscription plan

Free trial?

8x8 Virtual Office



87% of apps have a
free trial

Freemium plan?

8x8 Virtual Office



31% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month




8x8 Virtual Office Pricing Reviews

Pros
  • It's a great service with cheap prices.
  • Price, domestic customer service, features.
  • Great call quality. Easy to use. Overall good value.
  • It's an affordable, reliable product. Setting up the service is good.
Cons
  • I can't think of a response to this question.
  • There's nothing to dislike. Everything is great!
  • Buy the VoIP box; I want to use the current one.
  • Lack of transparency about their systems limitation.
88%
recommended this to a friend or a colleague

8x8 Virtual Office features

API
Activity Dashboard
Chat
Contact History
Instant Messaging
Monitoring
Real Time Monitoring
Reporting & Statistics
Third Party Integration

Automatic Notifications (64 other apps)
CRM Integration (54 other apps)
Customizable Branding (58 other apps)
Email Integration (62 other apps)
Knowledge Base (85 other apps)
Multi-Channel Communication (59 other apps)
Prioritizing (53 other apps)
Social Media Integration (58 other apps)
Surveys & Feedback (60 other apps)
Ticket Management (50 other apps)
Workflow Management (47 other apps)

Competitor Feature Comparison

Mobile apps

iOS App

981 reviews

See all iOS Apps

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App

0 reviews

See all Android Apps

GetApp Analysis

8x8 virtual contact center is a cloud-based call center solution that fully covers the modern communicational needs of a small to mid-size company at a fraction of the cost of traditional call center solutions. The software acts as a solid customer service platform that adds to the experience of your clients and renders your contact center and sales more effective and efficient. 8x8 can also be used for internal communication purposes between employees, increasing your workflow efficiency while lowering the running costs.

8x8 VCC advanced security features guarantee that the content of any communication remains private or under controlled sharing with particular members of a company, while its ease of set-up and use relieves the need for extensive employee training periods and their corresponding costs. 8x8's VCC wide integrations abilities makes it rapidly deployable in companies that use the most popular cloud based CRM, QM and VFO vendors.


What is 8x8 Virtual Office?

The purpose of 8x8 VCC is to completely replace the traditional customer service solutions, lowering the cost while expanding the capabilities of customer support departments. 8x8 VCC allows you to stay connected with your colleagues, employees, collaborators and customers, no matter where each one is based in the world.

The benefit of using the software stems from its advanced call center features like the skill-based routing that allows customers to get connected with certain agents, the multimedia queuing that consolidates email, phone, chat and voicemail under the same operations platform, and the ability to monitor activity and acquire related stats in real-time. All this is done securely as 8x8 solutions comply with the industry’s most complete set of security and privacy regulations, including FISMA, HIPAA and PCI-DSS.


Who is 8x8 Virtual Office for?

8x8 VCC was built to serve the needs of small to mid-size companies, and especially the customer service, help desk and technical support departments. The software can also find application for inbound call centers, virtual call centers for companies with employees spread around the globe, retailers, home-based agents and outsourcers.

8x8 VCC will successfully fill the requirements of whatever company needs a high-tech and advanced call center that decisively enhances their customer service experience while lowering the cost in the process.


Main features

Skills-Based Routing

This feature is about increasing the efficiency of your services by directing your customer calls to the appropriate agent according to the skill set and expertise level required by each particular case. This allows you to minimize re-transferring calls instances, reduce operating costs by handling resources more efficiently and offer call-priority services to special customer categories.

You can set priority levels for all your customers through the use of data such as account numbers or zip codes, assign different number of agents for each category and monitor the efficiency of your settings on the queue view screen.

Multi-Channel Management

With 8x8's multi-channel management feature, you can have all available modern means of communication under the same configurable and monitored communication platform. Customers can reach you via email, chat, voice mail or phone call, and they are dynamically arranged in queues for better time management.

The intuitive view of the multi-channel queue list allows agents to quickly determine the type of communication, the defined priority and the employees enabled to serve each channel, and thus can efficiently focus their work time where is needed the most.

Real-Time Monitoring

Being able to monitor an agent's work in real-time and to view history statistics, provides a unique ability to evaluate your agents efficiency and ensure the high quality of your customer services. Supervisors can seamlessly monitor all interactions remotely, even when using mobile platform devices like tablets and smartphones.

Additionally, there is also a "barge-in" feature that allows supervisors to intervene to a call or chat session if such an action is needed, offering their advice or suggestion in demand and without the need of any kind of re-direction.

Desktop Sharing

Having to deal with customers that want to buy your product but are too inexperienced with online sales platforms is not uncommon. 8X8 VCC provides a solution to similar issues by allowing agents to directly take control of the customer's system and help with sales or transactions, perform installations, or configure related software.

This helps companies considerably decrease the time to diagnose and solve problems, while increasing the first-call resolution rates, making their customers happier.

Interactive Voice Responding

Interactive voice responding is a feature that helps companies automatically streamline their consumer flow. IVR can offer information through self-service functions, identify the client, give caller access to information during non-business hours and lower the cost by automatically answering common or frequently asked questions.

You can change the IVR settings remotely and on the fly, and you can create custom schedules for holidays and special events. IVR can also draw data from integrated CRM solutions regarding the identity and type of request and automatically point callers to the right agents.


Integrations

Integrating your virtual call center with your customer relationship management system is of critical importance to the success of your business and 8x8 VCC offers reliable, scalable and easy to use integrating techniques for a wide spectrum of popular CRMs.

8x8 Virtual Contact Center is integrated with leading on-demand CRM services such as Salesforce.com, NetSuite, hosted Microsoft Dynamics, Zoho, Zendesk. It can also work flawlessly with Teleopti WMF and the KnoahSoft call center management system.


Pricing

VCC is priced on a monthly basis per agent, and with different pricing levels based on the provided functionality. 8x8 provides different solution packs and pricing according to your needs or business size. For the size there are seven categories: Home Office, Small Business, Medium Business, Larger Business, Government, Education, Healthcare.

You can also choose your desired feature pack from the 8x8 features pool that contains: domestic phone solutions, international calls, web conferencing, cloud-based call center, telecommunication, internet phone service, video conferencing.


Bottom line

  • Versatile virtual call center, suited for a wide variety of applications and businesses.
  • Increases Customer Service efficiency and effectiveness.
  • Lowers domestic and international phone and video conferencing costs.
  • Allows for intuitive real-time or historic statistics reviewing.
  • Secures and conserves your communication data under a reliable rigid platform.

Videos and tutorials

Additional information for 8x8 Virtual Office

Key features of 8x8 Virtual Office

  • Hosted PBX
  • Caller ID with name
  • Automated attendant
  • Call waiting
  • Extension dialing
  • Call transfers
  • 3-Way calling
  • Ring groups
  • Online dashboard
  • Advanced call forwarding
  • Group intercom paging
  • Personalized voicemail
  • Web conferencing
  • Voicemail to Email
  • CRM/contact integration
  • Conference bridge
  • Chat
  • Monitoring
  • Multi-channel management
  • Real time monitoring
  • Voice mail
  • Instant messaging
  • Call recording
  • Contact management
  • Contact database
  • Mobile integration
  • SMS integration
  • Call routing
  • Customer service analytics
  • Visual analytics
  • Customizable reporting
  • Call center management
  • Live / video conferencing
  • Two-way audio & video
  • Routing options
  • Collaboration tools
  • Call transfer
  • Request routing
  • Summary reports
  • Fax management
  • Data storage management
  • Single sign on
  • Third party integration
  • HIPAA compliance
  • Caller ID blocking
  • Activity dashboard
  • Contact history
  • Reporting & statistics

Benefits

Security: TLS/SRTP encryption ensures that calls are secure and not intercepted.

Hosted technology: 8x8 hosts all telephony equipment in their own data centers, so users don’t have to.

Unlimited calling zones: Benefit from unlimited calling support for up to 45 countries.

Instant messaging: Collaborate and communicate with team members and customers with one-to-one or group chats.

Operator switchboard: Manage calls from the online switchboard which automatically transfers callers to the relevant team or employee.