Virtual Office Pricing, Features, Reviews & Comparison of Alternatives

Virtual Office Reviews

Virtual Office

Global Cloud Communications

4.5/5 (8 reviews)
9,483     6,099

A Complete Communications Solution
8x8 communications solutions do things that traditional phone systems simply can’t. Using VoIP technology, 8x8 delivers business solutions that extend traditional phone services to powerful unified communications. With advanced capabilities like web conferencing, Internet faxing, smartphone integration, and an online dashboard that gives you call management controls, connecting with the people that matter has never been easier. Making a call is as easy as the click of a mouse. We believe with 8x8, you can get excited about your communications system.

Outrageously Affordable
Our services can typically save you up to 40% - 90% off your monthly telecom costs.
Our flagship product, 8x8 Virtual Office business phone service, can save you up to 50% off traditional alternatives. 8x8 MobileTalk can save you up to 90% off your mobile phone international calling rates. And, our online meeting service, 8x8 Virtual Meeting, can save you 40% off some of the most popular alternatives.

Along with an outrageously affordable bill each month, you’ll have the confidence of knowing your communications solutions will continue to bring value to your business well into the future.

It Just Works Better
We deliver superior voice quality. HD Audio. Industry-leading routing and compression technology. Rock-solid network performance. Put it all together and what have you got? A complete communications solution that works exactly the way you want it to.

Plus, other companies off-shore their customer support, which means a lot can go wrong during set-up and use. And, they can be unresponsive and unempowered. We know the ins and outs of our technology so well that you can be sure our service will perform as promised and you will receive knowledgeable responses from our California-based Customer Service and Support team.
Software by 8x8
www.8x8.com
business.8x8.com

Virtual Office Reviews (8)

Latest reviews

 Contact Center Review via Non Profits

Read the full review
Reviewed 10th of December, 2015 by Martin Campos-Davis

 

 Great service. We love it!

Read the full review
Reviewed 20th of August, 2014 by James Richmond

Read all reviews

Virtual Office Pricing

Starting from: $19.99

Pricing model: Subscription

Plans Starting at just $19.99 introductory price for new customers.

Key Features of Virtual Office

  • Hosted PBX
  • Caller ID with Name
  • Automated Attendant
  • Call Waiting, Caller ID Blocking
  • Extension Dialing
  • Call Transfers, Call Park
  • Message/Music on Hold
  • 3-Way Calling
  • Ring Groups
  • Online Dashboard
  • Advanced Call Forwarding
  • Unlimited Calling
  • Group Intercom Paging
  • Personalized Voicemail
  • Web Conferencing
  • Voicemail to Email
  • CRM/Contact Integration
  • Conference Bridge

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Australia, Canada, Europe, Germany, United Kingdom, United States
Supported Languages
English, French, Japanese
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to Virtual Office

Benefits

Affordable Service:
With low costs and great technology, 8x8 delivers a great value for your business phone service needs

Hosted Technology
8x8 hosts all of your sophisticated telephony equipment in our own data centers — so you don’t have to.

Free Customer Support
Call our support line at any time to speak with a trained, US-based agent who will be happy to assist you.

Who is Virtual Office For?

8x8 VCC was built to serve the needs of small to mid-size companies, and especially the customer service, help desk and technical support departments. The software can also find application for inbound call centers, virtual call centers for companies with employees spread around the globe, retailers, home-based agents and outsourcers.

8x8 VCC will successfully fill the requirements of whatever company needs a high-tech and advanced call center that decisively enhances their customer service experience while lowering the cost in the process.

Read the full GetApp Analysis

Videos

Virtual Office Category Leaders

Reviews
Integrations
Mobile
Media
Security

#6 in Call Center

View full ranking
53
11
12
20
10

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Martin Campos-Davis

Contact Center Review via Non Profits

10/12/2015

Pros

It's virtual - so software based and accessible via the web and it's portal.

Cons

Support is great and would suggest the support team be designated on the home page so we call the right number

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Likelihood to recommend

9/10

Recommendations to others considering Virtual Office

Ensure your team can take advantage of the features offered.

Source: Software Advice
Helpful?   Yes   No
Read more
James Richmond

Great service. We love it!

20/08/2014

Pros

It's a great service with cheap prices.

Cons

There's nothing to dislike. Everything is great!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering Virtual Office

I would recommend choosing this one! It's the best and easiest to use.

Source: Software Advice
Helpful?   Yes   No
Read more
Robert Smith

8x8 Inc. VoIp Phone Service

20/08/2014

Pros

It's awesome software. They have great customer service.

Cons

There's nothing I dislike. Everything is awesome!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering Virtual Office

Try it and you will like it!

Source: Software Advice
Helpful?   Yes   No
Read more
Joseph Razio

Good timely service

20/08/2014

Pros

Service was always prompt and very helpful. Representatives were always ready and willing to help with all problems and kept their patience.

Cons

It took a while to get in contact with an actual service representative.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering Virtual Office

If you work in a service industry, this product is definitely worth your while. It'll save you great time and effort.

Source: Software Advice
Helpful?   Yes   No
Read more
Gary Gao

Reliable product

20/08/2014

Pros

It's an affordable, reliable product. Setting up the service is good.

Cons

Buy the VoIP box; I want to use the current one.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering Virtual Office

I want to use the VoIP with the obi110 voip box.

Source: Software Advice
Helpful?   Yes   No
Read more
Jason Hugger

Knowledgable and Fast Setup

05/08/2014

Pros

They are very knowledgeable, and the account setup is super fast.

Cons

The VoIP softphone didn't meet all of our needs. We had a very specific set of needs that the VoIP softphone couldn't do. This in no way was a shortcoming from 8x8, though.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering Virtual Office

Give it a try. The team at 8x8 will be able to help you with a lot of questions you may have with going to a VoIP system. I learned a lot!

Source: Software Advice
Helpful?   Yes   No
Read more
Cherri Jenkins, The AHI Group

It's a win-win

02/12/2013

With 8x8, our employees can use their cell phones to take business calls without giving out their cell phone numbers. The Mobile app makes their Droid or iPhone look like their 8x8 office phone. It's a win-win because it enables us to be more responsive to clients while protecting our employees' privacy.

Source: GetApp
Helpful?   Yes   No
Read more
Diana Hsien, Yew Chung International School (YCIS)

Perfect solution

02/12/2013

With 8x8, everything's in the cloud—so all you need is an Internet connection. When we got to the new location, all we had to do was plug in our phones! 8x8 saved us a substantial sum just on the move alone.

Source: GetApp
Helpful?   Yes   No
Read more

GetApp Analysis

8x8 virtual contact center is a cloud-based call center solution that fully covers the modern communicational needs of a small to mid-size company at a fraction of the cost of traditional call center solutions. The software acts as a solid customer service platform that adds to the experience of your clients and renders your contact center and sales more effective and efficient. 8x8 can also be used for internal communication purposes between employees, increasing your workflow efficiency while lowering the running costs.

8x8 VCC advanced security features guarantee that the content of any communication remains private or under controlled sharing with particular members of a company, while its ease of set-up and use relieves the need for extensive employee training periods and their corresponding costs. 8x8's VCC wide integrations abilities makes it rapidly deployable in companies that use the most popular cloud based CRM, QM and VFO vendors.

What is Virtual Office?

The purpose of 8x8 VCC is to completely replace the traditional customer service solutions, lowering the cost while expanding the capabilities of customer support departments. 8x8 VCC allows you to stay connected with your colleagues, employees, collaborators and customers, no matter where each one is based in the world.

The benefit of using the software stems from its advanced call center features like the skill-based routing that allows customers to get connected with certain agents, the multimedia queuing that consolidates email, phone, chat and voicemail under the same operations platform, and the ability to monitor activity and acquire related stats in real-time. All this is done securely as 8x8 solutions comply with the industry’s most complete set of security and privacy regulations, including FISMA, HIPAA and PCI-DSS.

Main Features

Skills-Based Routing

This feature is about increasing the efficiency of your services by directing your customer calls to the appropriate agent according to the skill set and expertise level required by each particular case. This allows you to minimize re-transferring calls instances, reduce operating costs by handling resources more efficiently and offer call-priority services to special customer categories.

You can set priority levels for all your customers through the use of data such as account numbers or zip codes, assign different number of agents for each category and monitor the efficiency of your settings on the queue view screen.

Multi-Channel Management

With 8x8's multi-channel management feature, you can have all available modern means of communication under the same configurable and monitored communication platform. Customers can reach you via email, chat, voice mail or phone call, and they are dynamically arranged in queues for better time management.

The intuitive view of the multi-channel queue list allows agents to quickly determine the type of communication, the defined priority and the employees enabled to serve each channel, and thus can efficiently focus their work time where is needed the most.

Real-Time Monitoring

Being able to monitor an agent's work in real-time and to view history statistics, provides a unique ability to evaluate your agents efficiency and ensure the high quality of your customer services. Supervisors can seamlessly monitor all interactions remotely, even when using mobile platform devices like tablets and smartphones.

Additionally, there is also a "barge-in" feature that allows supervisors to intervene to a call or chat session if such an action is needed, offering their advice or suggestion in demand and without the need of any kind of re-direction.

Desktop Sharing

Having to deal with customers that want to buy your product but are too inexperienced with online sales platforms is not uncommon. 8X8 VCC provides a solution to similar issues by allowing agents to directly take control of the customer's system and help with sales or transactions, perform installations, or configure related software.

This helps companies considerably decrease the time to diagnose and solve problems, while increasing the first-call resolution rates, making their customers happier.

Interactive Voice Responding

Interactive voice responding is a feature that helps companies automatically streamline their consumer flow. IVR can offer information through self-service functions, identify the client, give caller access to information during non-business hours and lower the cost by automatically answering common or frequently asked questions.

You can change the IVR settings remotely and on the fly, and you can create custom schedules for holidays and special events. IVR can also draw data from integrated CRM solutions regarding the identity and type of request and automatically point callers to the right agents.

Integrations

Integrating your virtual call center with your customer relationship management system is of critical importance to the success of your business and 8x8 VCC offers reliable, scalable and easy to use integrating techniques for a wide spectrum of popular CRMs.

8x8 Virtual Contact Center is integrated with leading on-demand CRM services such as Salesforce.com, NetSuite, hosted Microsoft Dynamics, Zoho, Zendesk. It can also work flawlessly with Teleopti WMF and the KnoahSoft call center management system.

Pricing

VCC is priced on a monthly basis per agent, and with different pricing levels based on the provided functionality. 8x8 provides different solution packs and pricing according to your needs or business size. For the size there are seven categories: Home Office, Small Business, Medium Business, Larger Business, Government, Education, Healthcare.

You can also choose your desired feature pack from the 8x8 features pool that contains: domestic phone solutions, international calls, web conferencing, cloud-based call center, telecommunication, internet phone service, video conferencing.

Bottom Line

  • Versatile virtual call center, suited for a wide variety of applications and businesses.
  • Increases Customer Service efficiency and effectiveness.
  • Lowers domestic and international phone and video conferencing costs.
  • Allows for intuitive real-time or historic statistics reviewing.
  • Secures and conserves your communication data under a reliable rigid platform.

Frequently used together