Acobot vs ClickDesk Comparison

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Overview

With an Acobot live chat robot you can answer customer questions instantly, with a human touch and turn them into paying...

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.9

(30)

5

4

3

2

1

27

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

Pros

I would like to say Aco chat bot is an amazing chatbot, that is easy to use, install, and excellent support.
Easy, affordable AI chatbot that is perfectly suited for growing businesses without the ability to hire a round the clock customer service team.
It worked more than what we expected. It's ability to select particular product as per user instruction is amazing.

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Cons

It can be fed about the latest news so that people won;t fel it is just a bot out there. It needs to know a lot of basic information which is missing right now.
The little problem we felt is not able to feed some custom data.
Many customers and prospects came to my site before Acobot and left frustrated because they couldn't find something.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features11
  • API
  • Activity Tracking
  • Archiving & Retention
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact History
  • Conversion Rate Optimization
  • Custom Forms
  • Customer Experience Management
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Email Notifications
  • Employee Management
  • Engagement Analytics
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Lead Generation
  • Lead Nurturing
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Role-Based Permissions
  • Search Functionality
  • Self-Learning
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Management
  • Visitor Tracking
  • Website Integration
  • Widgets
  • Total features44
  • API
  • Activity Tracking
  • Archiving & Retention
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact History
  • Conversion Rate Optimization
  • Custom Forms
  • Customer Experience Management
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Email Notifications
  • Employee Management
  • Engagement Analytics
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Lead Generation
  • Lead Nurturing
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Role-Based Permissions
  • Search Functionality
  • Self-Learning
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Management
  • Visitor Tracking
  • Website Integration
  • Widgets

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Acobot vs. ClickDesk

See how Acobot and ClickDesk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.