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Acquire Features
Features Summary
Functionality
5.0
/5
20
Total features
60
6 categories
Acquire features
Common features of Customer Engagement software
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Reviewers who mentioned features said:
Kishore K.
Verified reviewer
Education Management, 501-1,000 employees
Used daily for 6-12 months
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Overall it was good
Easy to access, Multiple Logins can be created. The best part is that you can check on the real time visitors on your webpage and you can start initiate the chat so that you do not miss on any customers. It helps to convert more number of leads in the given scenario
Cost of the product is bit high and charging platform fee is also high
Mayur B.
Verified reviewer
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Tagove is the trouble-free platform to install and working very well. Most of the time, I am using co-browsing, live chat, and voice calls. Actually, the best thing of Tagove is it includes and video and voice call... Its two-way video chat is predictable form where the customer and support agent can both see and hear each other. It offers outstanding co-browsing features to help out representative’s support customers.
Tagove supports instant chat. I haven’t found any trouble in the installation and the support was also great. I really recommend this extension to all.
One missing feature of this is mobile apps. Nowadays mobile ready chat is a must, as we had talked with; they are coming up with this as well. And in 14 days free trial of their services, they only offer the basic package that just allows for live video chat, voice calls and text chat with co-browsing. Any other highly developed features Tagove has would only be made accessible with the paid Premium package.
Gunjan G.
Verified reviewer
Marketing and Advertising, 11-50 employees
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Love this tool! that really allows Smooth video chat on the browser. Very simple to use and no installations required. Will be a perfect tool for customer service, along with their other features like co browsing. suggest everyone to try it out.
No pros were added to this review
No cons were added to this review
Anonymous Reviewer
Verified reviewer
Used daily for 1-2 years
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Tagove makes everything so easy -- it's easy to set up, it's easy to use, and it's an amazingly powerful tool.
Nothing. The support is excellent, the software is sound and bug-free, and it's a great value for the price.
Sophia H.
Verified reviewer
Computer Software, 51-200 employees
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Tagove is the ultimate platform for businesses to provide live video chat, voice call software with Screen sharing and co browsing. It is very easy to use and I think you might want to take training to use this soft because it’s very user friendly software to use.
The best features I have seen in this software are about video conferencing. It has an instant connection feature with high quality and you can record them without any other software installation.
I am using this software from last 6 months, but I have not faced any problem to use that. I know everything is not perfect in the world so please do availability in a mobile app.
Anonymous Reviewer
Verified reviewer
Information Technology and Services, 51-200 employees
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Thanks to Tagove who made my business customer relation good. I can provide my customers better service by using Live Chat Software. I am loving its Live Video Chat, Voice call, Text chat with Screen sharing and co-browsing solution within my website. Definitely recommend to all.
No pros were added to this review
No cons were added to this review
Sam M.
Verified reviewer
Management Consulting, self-employed
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We were looking for a customer support platform which can help us to handle all queries coming from our customers. We have tried many, but most of them are providing single platforms like just live chat. Then we move forward and checked Tagove, which is quite amazing as they offer multi-channel support - video chat, call recording, viop, co-browsing and video conferencing, Now we dont need any other software. Thanks Tagove for availing great product.
Here are some of pros - Multi-channel platform - Competitive price - Seamless customer support - Amazing people
As far as cons is concern, we haven't seen any specific.
Vienna E.
Verified reviewer
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Tagove provide everything that mostly we needed in customer support. voice chat with co browsing is perfect. We always use video conferencing with screen share so everyone can talk and give their idea. Multiple people on screen sharing within our website is one of the best feature we love.
Video conference with screen sharing is one of the best feature we love and we using voip calling as well.
Don't know much on this but they might need to do mobile apps.
Anonymous Reviewer
Verified reviewer
Information Technology and Services, 51-200 employees
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Tagove is the software where we can help our customer through co browsing and video chat live. Be we were doing all the meeting on all the different tools and it was completely nightmare to us.
we love everything.. mostly there new feature call voip calls.
We love it completely, I really don't know what is the pros.
Manpreet D.
Verified reviewer
Financial Services, 10,001+ employees
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Been using this for a while now, very easy and fantastic to use! Really good use to communicate with your online customers making sales and rapport is much more easier for us now. Our sales team is doing 30% more now!
Very good for increasing sales and providing more communication channels
Takes time to learn the dashboard a little.
Sonal K.
Verified reviewer
Review source
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One of the best live chat software i ever found.. they provide lot more then what I was expected. video chat with co browsing in amazing that help us to provide better support
video chat, voice call with co browsing
need to do mobile apps
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