AIhelp Features List

AIhelp

BEST In-App Messaging & Operations for AI Customer Support

5.0/5 (4 reviews)

AIhelp Feature Summary

  • Customer Engagement Center
  • Contract / SLA Management
  • Inbox / Queue Management
  • Known Issue Management
  • Automated Routing
  • IT Service Desk
  • Multiple Brands / Products
  • Community Forums
  • Message Board
  • Chat
  • Customizable Templates
  • Email Templates
  • Customizable Branding
  • Business Intelligence
  • Business Analysis
  • Workflow Management
  • Support Ticket Tracking
  • Trouble Ticketing
  • Third Party Integration
  • Email Integration
  • Custom Forms
  • Forms Management
  • Social Media Integration
  • CRM Integration
  • Automatic Notifications
  • Email Alerts
  • Customer Experience Management
  • Multi-Channel Communication
  • Tagging
  • Prioritizing
  • Customer Analysis
  • Productivity Reporting
  • Reporting & Statistics
  • Customer Service Analytics
  • Visual Analytics
  • Queue Manager
  • Request Routing
  • API

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (135 other apps)
Activity Dashboard (56 other apps)
Automatic Notifications (62 other apps)
CRM Integration (52 other apps)
Chat (131 other apps)
Contact History (51 other apps)
Customizable Branding (54 other apps)
Email Integration (59 other apps)
Instant Messaging (67 other apps)
Knowledge Base (81 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (56 other apps)
Prioritizing (52 other apps)
Real Time Monitoring (46 other apps)
Reporting & Statistics (71 other apps)
Social Media Integration (56 other apps)
Surveys & Feedback (58 other apps)
Third Party Integration (63 other apps)
Ticket Management (50 other apps)
Workflow Management (46 other apps)

Competitor Feature Comparison

AIhelp Feature Reviews

4 reviewers had the following to say about AIhelp's features:

Freddy Zhao

The multilingual support, including FAQ, Chat bot, Automated Form function help us and gamers a lot.

2017-12-01

improve efficiency and customer experience know more and intime feedback from the market save manpower cost

Pros

Chat bot: it can help us solve most of the consulting questions Automated Form: we can improve the account or payment issues sharply, collect info in one time, and compare with backend automately (before we use other software, which makes us crazy for too many round communications ) Alert: Alert function let us know loading or payment problems in minutes not by hours or day.

Cons

For our gamers, it is good to support more than 30 languages, but the backend operation now only support English, Chinese, Aribic, i hope you could add more language backend support, so that all of our team such as russian and french also will be happy to use their mother language for operation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle Zheng

I have been working with many other customer support platform, i never finish response and mange use

2017-12-05

Pros

Personalized support, Chat bot, Smart form, In-App operations and users review helped us to rank better and get users satisfaction

Cons

Indeed, i can not find anything bad in this platform, every single feature really professional¿I really enjoy it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Chao Wang

I have been using AIhelp for more than a year to engage, mange and create activities in the game.

2017-11-29

Higher engagement, loyal users and gamers satisfaction

Pros

Smart robot that easy to learn from users and support team.

Cons

All the functions and backend platform is customizable and the AIhelp team really supportive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
wu jingfan

AIhelp review

2017-12-01

Pros

Software powerful, user-friendly, easy to understand, easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more