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AireContact
Multi-channel call centre software
AireContact Pricing, Features, Reviews and Alternatives
AireContact FAQs
AireContact has the following pricing plans:
Starting from: $85.00/month
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of AireContact?
AireContact has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does AireContact support?
AireContact supports the following languages:
English
Q. Does AireContact offer an API?
No, AireContact does not have an API available.
Q. What level of support does AireContact offer?
AireContact offers the following support options:
Phone Support, 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base
AireContact product overview
What is AireContact?
AireContact is a cloud-based contact centre that enables agents and supervisors to manage customer interactions coming from multiple channels - such as phone, email, SMS and social - from a single platform. The app includes a number of typical telephony, inbound/ outbound call centre, and ACD features, such as routing, transfer, queuing and call back. AireContact also includes a number of supervisor tools for performance monitoring.
Key benefits of using AireContact
Typical customers
Platforms supported
Support options
Training options
Not sure about AireContact? Compare it with a popular alternative
Starting from
85
Per month
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45
/user
Per month
AireContact pricing information
Value for money
No reviews
Starting from
85
Per month
Pricing options
Value for money contenders
AireContact features
Functionality
No reviews
Total features
26
3 categories
Most valued features by users
Functionality contenders
AireContact users reviews
Overall Rating
5.0
/5
1
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
1
0
0
0
0
Overall rating contenders
Abraham G.
Review source
Share this review:
AireContact enables monitoring in real time. As a supervisor, the system gives me a good idea of what is going on with the agents. I can see call volume for the day, work load, how long calls are taking and pending calls. I can coach and monitor calls as they occur. This real-time data enables me to adjust agent schedules on the fly. I love the different channels of communication it offers and I like that the agents can also view all interactions in a multi queue. From a supervisory standpoint, AireContact offers robust reporting, I can drill down to understand various interactions handled by my agents. increased our agent productivity by
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No cons were added to this review
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