AireContact Features

AireContact

Multi-channel call centre software

5.0/5 (1 review)

AireContact Feature Summary

  • Embedded SIP VoIP
  • Regular & toll-free numbers
  • Inbound & outbound calling
  • Agent transfer
  • Conference calls
  • Click to call
  • Web chat
  • Fax and email import
  • Voice mail
  • Social feeds
  • Blended (universal) queue
  • Multiple routing options
  • Idle time routing
  • Skill based routing
  • Area code routing
  • Quality monitoring
  • Call recording & archiving
  • Real-time current interactions
  • Callback scheduling & handling
  • Reporting tools

Customer Service & Support Feature Comparison

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Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (62 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
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Third Party Integration (112 other apps)
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AireContact Feature Reviews

1 reviewers had the following to say about AireContact's features:

Abraham Gillinta

AireContact Increased our Agent Productivity by 83%

2015-06-06

AireContact enables monitoring in real time. As a supervisor, the system gives me a good idea of what is going on with the agents.

Rating breakdown

Ease of use
Customer support
Source: Capterra
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