Akio vs BirdEye Comparison

Overview

Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations...

BirdEye is a reputation management software which helps businesses collect, monitor & market customer reviews with social...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
50.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

271

30

7

5

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Pros

Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms.
M happy to report that our experience using BirdEye has been Terrific. We are thrilled at all the feedback we have received after using this software.
BirdEye is a great, one-stop shop of solutions for SMBs who want to generate more reviews and manage their online location data – at an affordable annual subscription cost.

Cons

Cons

Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews.
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features38
  • API
  • Activity Dashboard
  • Ad hoc Reporting
  • Assignment Management
  • Automatic Call Distribution
  • Benchmarking
  • CRM Integration
  • Call Center Management
  • Call List Management
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Campaign Analysis
  • Campaign Management
  • Campaign Scheduling
  • Chat
  • Chat Transcript
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact History
  • Contact Management
  • Content Management
  • Conversion Rate Optimization
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Profiling
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Synchronization
  • Drag & Drop Interface
  • Email Alerts
  • Email Distribution
  • Email Response Control
  • Email Templates
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • IVR / Voice Recognition
  • Issue Management
  • Keyword Tracking
  • Knowledge Base Management
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Location
  • Natural Language Search
  • Performance Reports
  • Progress Tracking
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • SEO Management
  • SMS Integration
  • Scheduled Reporting
  • Search Functionality
  • Semantic Search
  • Social Media Integration
  • Status Tracking
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Visual Analytics
  • Voice Mail
  • Website Integration
  • Total features53
  • API
  • Activity Dashboard
  • Ad hoc Reporting
  • Assignment Management
  • Automatic Call Distribution
  • Benchmarking
  • CRM Integration
  • Call Center Management
  • Call List Management
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Campaign Analysis
  • Campaign Management
  • Campaign Scheduling
  • Chat
  • Chat Transcript
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact History
  • Contact Management
  • Content Management
  • Conversion Rate Optimization
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Profiling
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Synchronization
  • Drag & Drop Interface
  • Email Alerts
  • Email Distribution
  • Email Response Control
  • Email Templates
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • IVR / Voice Recognition
  • Issue Management
  • Keyword Tracking
  • Knowledge Base Management
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Location
  • Natural Language Search
  • Performance Reports
  • Progress Tracking
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • SEO Management
  • SMS Integration
  • Scheduled Reporting
  • Search Functionality
  • Semantic Search
  • Social Media Integration
  • Status Tracking
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Visual Analytics
  • Voice Mail
  • Website Integration

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations83
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Akio vs. BirdEye

See how Akio and BirdEye stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.