Akio vs Genesys Cloud Comparison

Overview

Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations...

Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
50.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$75.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

38

45

11

3

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Pros

It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls.
Genesys is a great company that cares about the opinions of their customers.
Genesys PureCloud offers some great ways to streamline and modernize your Call Center and its performance.

Cons

Cons

Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
The license model for the agents is quite confusing and the license model for the genesis product is expensive and at time hard to understand.
Customer service is not good in my experience, their responses were always delayed. They had several site outages that impacted production.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features38
  • API
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Application Integration
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Analysis
  • Campaign Management
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Service Analytics
  • Customizable Reporting
  • Dashboard Creation
  • Data Import
  • Drag & Drop Interface
  • Email Distribution
  • Email Response Control
  • Email Templates
  • Employee Database
  • File Transfer
  • Filtered Views
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Natural Language Search
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Integration
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Semantic Search
  • Social Media Integration
  • Status Reporting
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Voice Mail
  • Total features66
  • API
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Application Integration
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Analysis
  • Campaign Management
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Service Analytics
  • Customizable Reporting
  • Dashboard Creation
  • Data Import
  • Drag & Drop Interface
  • Email Distribution
  • Email Response Control
  • Email Templates
  • Employee Database
  • File Transfer
  • Filtered Views
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Natural Language Search
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Integration
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Semantic Search
  • Social Media Integration
  • Status Reporting
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Voice Mail

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations13
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Akio vs. Genesys Cloud

See how Akio and Genesys Cloud stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.