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Akio Unified Interaction Center vs Gladly Comparison

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Overview

Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations...

Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

40

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

38

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5.0

5

4

3

2

1

1

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features119
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts / Escalation
  • Appointment Management
  • Audience Targeting
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Batch Communications
  • Blended Call Center
  • Boolean Search
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Complaint Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configurable Alerts
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Profiles
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Decision Support
  • Document Storage
  • Email Distribution
  • Email Management
  • Email Response Control
  • Email Templates
  • Feedback Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Geotargeting
  • Graphical Data Presentation
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Impact Measurement
  • Inbound Call Center
  • Inbox Management
  • Influencer Tracking
  • Interaction Tracking
  • Interactive Content
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Language Detection
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multiple Scripts
  • Natural Language Search
  • Negative Feedback Management
  • Network Monitoring
  • On-Demand Communications
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Proactive Chat
  • Problem Management
  • Productivity Analysis
  • Progressive Dialer
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Request Assignment
  • Review Monitoring
  • Review Notification
  • Routing
  • SMS Messaging
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Semantic Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Summarization
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Taxonomy Classification
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Topic Clustering
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Virtual Assistant
  • Voice Customization
  • Voice Mail
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management
  • Total features89
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts / Escalation
  • Appointment Management
  • Audience Targeting
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Batch Communications
  • Blended Call Center
  • Boolean Search
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Complaint Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configurable Alerts
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Profiles
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Decision Support
  • Document Storage
  • Email Distribution
  • Email Management
  • Email Response Control
  • Email Templates
  • Feedback Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Geotargeting
  • Graphical Data Presentation
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Impact Measurement
  • Inbound Call Center
  • Inbox Management
  • Influencer Tracking
  • Interaction Tracking
  • Interactive Content
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Language Detection
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multiple Scripts
  • Natural Language Search
  • Negative Feedback Management
  • Network Monitoring
  • On-Demand Communications
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Proactive Chat
  • Problem Management
  • Productivity Analysis
  • Progressive Dialer
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Request Assignment
  • Review Monitoring
  • Review Notification
  • Routing
  • SMS Messaging
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Semantic Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Summarization
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Taxonomy Classification
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Topic Clustering
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Virtual Assistant
  • Voice Customization
  • Voice Mail
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Akio Unified Interaction Center vs. Gladly

See how Akio Unified Interaction Center and Gladly stack up against each other by comparing features, pricing, ratings, integrations, security & more.