Akio Features

Akio

Multi-channel customer relations management platform

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Akio Feature Summary

  • Answer & themed search
  • Customizable reporting & statistics
  • Email & link opening tracking
  • Knowledge base
  • Multi-channel communication
  • Multi-channel management
  • Queue manager

Competitor Feature Comparison

API
Access Control
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Application Integration
Archiving & Retention
Assignment Management
Audit Trail
Authentication
Auto-Responders
Automatic Call Distribution
Automatic Notifications
CRM Integration
Call Center Management
Call List Management
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Transfer
Campaign Management
Chat
Chat Transcript
Collaboration Tools
Collaborative Workspace
Commenting
Configurable Workflow
Contact Database
Contact History
Contact Management
Custom Fields
Custom Forms
Customer Database
Customer Experience Management
Customer Profiling
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Drag & Drop Interface
Email Distribution
Email Integration
Email Notifications
Email Response Control
Email Templates
Email Tracking
Event Triggered Actions
Feedback Collection
Feedback Management
Filtered Views
Forms Management
IVR / Voice Recognition
Instant Messaging
Issue Management
Issue Tracking
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Channel Distribution
Multi-Channel Management
Multi-Company
Multi-Language
Multi-Location
Multiple User Accounts
Natural Language Search
Online Forums
Performance Reports
Permission Management
Prioritizing
Queue Manager
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Reporting & Statistics
Role Management
Rules-Based Workflow
SLA Management
SMS Integration
SSL Security
Scheduled Reporting
Search Functionality
Self Service Portal
Semantic Search
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Timer
Two-Factor Authentication
Voice Mail
Web Forms
Widgets
Workflow Management
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API
Access Control
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Application Integration
Archiving & Retention
Assignment Management
Audit Trail
Authentication
Auto-Responders
Automatic Call Distribution
Automatic Notifications
CRM Integration
Call Center Management
Call List Management
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Transfer
Campaign Management
Chat
Chat Transcript
Collaboration Tools
Collaborative Workspace
Commenting
Configurable Workflow
Contact Database
Contact History
Contact Management
Custom Fields
Custom Forms
Customer Database
Customer Experience Management
Customer Profiling
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Drag & Drop Interface
Email Distribution
Email Integration
Email Notifications
Email Response Control
Email Templates
Email Tracking
Event Triggered Actions
Feedback Collection
Feedback Management
Filtered Views
Forms Management
IVR / Voice Recognition
Instant Messaging
Issue Management
Issue Tracking
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Channel Distribution
Multi-Channel Management
Multi-Company
Multi-Language
Multi-Location
Multiple User Accounts
Natural Language Search
Online Forums
Performance Reports
Permission Management
Prioritizing
Queue Manager
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Reporting & Statistics
Role Management
Rules-Based Workflow
SLA Management
SMS Integration
SSL Security
Scheduled Reporting
Search Functionality
Self Service Portal
Semantic Search
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Timer
Two-Factor Authentication
Voice Mail
Web Forms
Widgets
Workflow Management
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Application Integration
Archiving & Retention
Assignment Management
Audit Trail
Authentication
Auto-Responders
Automatic Call Distribution
Automatic Notifications
CRM Integration
Call Center Management
Call List Management
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Transfer
Campaign Management
Chat
Chat Transcript
Collaboration Tools
Collaborative Workspace
Commenting
Configurable Workflow
Contact Database
Contact History
Contact Management
Custom Fields
Custom Forms
Customer Database
Customer Experience Management
Customer Profiling
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Drag & Drop Interface
Email Distribution
Email Integration
Email Notifications
Email Response Control
Email Templates
Email Tracking
Event Triggered Actions
Feedback Collection
Feedback Management
Filtered Views
Forms Management
IVR / Voice Recognition
Instant Messaging
Issue Management
Issue Tracking
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Channel Distribution
Multi-Channel Management
Multi-Company
Multi-Language
Multi-Location
Multiple User Accounts
Natural Language Search
Online Forums
Performance Reports
Permission Management
Prioritizing
Queue Manager
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Reporting & Statistics
Role Management
Rules-Based Workflow
SLA Management
SMS Integration
SSL Security
Scheduled Reporting
Search Functionality
Self Service Portal
Semantic Search
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Timer
Two-Factor Authentication
Voice Mail
Web Forms
Widgets
Workflow Management
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