Additional information for Altitude Software
Key features of Altitude Software
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- Alerts and escalation to timely resolve issues
- Manage clients appointments
- Automated routing of calls
- Centralized customer database
- Email integration to send automated emails
- Help desk management feature
- Centralized knowledge base for recording general issues
- Social media integration
- Generate trouble tickets
- Work order management
- Open API for third party integration
- Send automated notices to customers
- Inbox and queue management
- Track activities such as customer compliants
- Customer experience management
- Self-service portal for employees
- Agent availability management
• Altitude uCI contact center software provides agents with a complete overview of their customer interactions in a single view.
• The interactive dialer automates the entire dialing process and evaluates the best time and communication type to contact customers.
• The solution easily integrates with Altitude's Door to Door mobile application to effectively manage external interactions with customers.
• A web-based management portal for administrators and managers provides detailed information on various business activities.
• Altitude uCI supports multi-deployment options allowing businesses to deploy solutions in-house, remote, hosted or in the Cloud.