Altitude Software Pricing, Features, Reviews & Comparison of Alternatives

Altitude Software

Unified communications solution

5.0/5 (1 review)

Altitude Software overview

Altitude uCI Suite is a complete unified communications solution that enables contact centers to make informed decisions and execute business strategies in real time. The solution is suitable for businesses of all sizes and can be deployed either on-premise or in the cloud. Altitude uCI Suite provides a comprehensive customer engagement suite for contact centers, along with the most innovative technology.

Altitude uCI helps contact centers to integrate all their activities to become faster and more efficient. The solution enables businesses to make profits, accomplish business goals and enhance customer loyalty through a user-friendly interface. Altitude uCI delivers actionable information on reports and historical analysis and provides a complete and integrated view of the client journey by performing data consolidation through the breaking of company siloes. Customers receive relevant and accurate information irrespective of the media channel they used to get in touch with the contact center.

Altitude uCI Suite provides unified routing to customers so that the most suitable and knowledgeable resource for their needs connects with them. Other useful features of the solution include work order management, trouble ticketing, social media integration, a self-service portal, customer experience management, automatic customer notices and automated routing. The solution offers customer support in various forms such as phone, online, knowledge base, forums and videos. Key customers of Altitude uCI Suite include American Express, Ikea, Dun & Bradstreet and Banco Santander.
www.altitude.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Altitude Software screenshot: Capture clients' location on mapAltitude uCI 8 is here!Altitude Software screenshot: Get an overview of business progress in a single screenAltitude Software screenshot: Track performance of campaignsAltitude Software screenshot: Apply filters to sort bulk data setsAltitude Software screenshot: Capture ground location of clientsAltitude Software screenshot: Monitor availability of agents

Altitude Software reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  5.0
  5.0
Jesus Aguado

Amazing tool

Used daily for less than 6 months
Reviewed 2016-11-22
Review Source: Capterra

We are working in outbound proyects. Easy and fast. No instalation requires, and the aplication doesnt need big hardware.Great outbound system

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Altitude Software pricing

Pricing options
One time license
Subscription
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Contact Altitude Software for pricing information or a quote

Altitude Software features

API
Automatic Notifications
Email Integration
Knowledge Base
Monitoring
Social Media Integration
Third Party Integration
Ticket Management

Activity Dashboard (76 other apps)
CRM Integration (68 other apps)
Chat (157 other apps)
Contact History (67 other apps)
Customizable Branding (67 other apps)
Instant Messaging (82 other apps)
Multi-Channel Communication (67 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (87 other apps)
Surveys & Feedback (67 other apps)
Workflow Management (63 other apps)

Additional information for Altitude Software

Key features of Altitude Software

  • Alerts and escalation to timely resolve issues
  • Manage clients appointments
  • Automated routing of calls
  • Centralized customer database
  • Email integration to send automated emails
  • Help desk management feature
  • Centralized knowledge base for recording general issues
  • Social media integration
  • Generate trouble tickets
  • Work order management
  • Open API for third party integration
  • Send automated notices to customers
  • Inbox and queue management
  • Track activities such as customer compliants
  • Customer experience management
  • Self-service portal for employees
  • Agent availability management
View All Features

Benefits

• Altitude uCI contact center software provides agents with a complete overview of their customer interactions in a single view.

• The interactive dialer automates the entire dialing process and evaluates the best time and communication type to contact customers.

• The solution easily integrates with Altitude's Door to Door mobile application to effectively manage external interactions with customers.

• A web-based management portal for administrators and managers provides detailed information on various business activities.

• Altitude uCI supports multi-deployment options allowing businesses to deploy solutions in-house, remote, hosted or in the Cloud.