Altitude Software Unified communications solution ( 5.0/ 5 1 review) 1,919 Alternatives to Altitude Software
Explore a recommended list of Altitude Software alternatives for your business in 2019. Compare alternatives to Altitude Software side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Call center CRM-integrated software
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews Poor technical support, lack of access to all services for a long time, there is no guarantee of system recovery if data is lost. After using this app for a while, I can tell that this is an excellent tool. We are very happy of its functionalities. I lost my account as I was not using it during my traveling, and I lost all my data associated with.
Cloud communication platform for enterprises
What users mention about Dialpad See all reviews I had a desperate need to see what damage that he was causing and Dialpad wasn't there for me and likely won't be there for you either. My name is Matthew Alexander, and I am a huge fan of Dialpad. I just love everything about it from it's ease, to quality of call. Simple to set up, great pricing structure, yet powerful and stable solution that is more reliable than the competition.
Simplifying Business Communication
What users mention about Nextiva See all reviews To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired. We were impressed with Nextiva’s approach to training and followed their recommendations and we were pleased with how that went. The customer service is awesome. And the system is super user friendly so honestly anyone can use it.
Voice, video, chat, contact center. In the cloud.
What users mention about 8x8 Virtual Office See all reviews The customer service is terrible. We were told that the issues we were having were with our phones and that they were too old. The product works as desired and has all the features of a much more expensive system. And the people are very supportive whenever you need help. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.
All-Inclusive Cloud Powered Business Communication
What users mention about Jive Voice See all reviews What I have used it has been very user friendly and when I have called for help all of the customer support have been very friendly and helpful. Seasoned offerings, it has a wonderful call routing set up interface. Voice quality is excellent, and their support center is very responsive. Great Company, Great customer service, They are very fast and efficient when you request help. Great service, highly recommend.
The Collaborative Contact Center solution from the industry
What users mention about RingCentral Contact Center See all reviews RingCentral is wonderful for a small business. I love that I don't even have to have a phone. I had the pleasure of working with several techs and they both did an excellent job on both cases, especially Ronald. I enjoy the functionality and ease of use. It's great on desktop or mobile.
Email management software and shared inbox for teams
What users mention about Front See all reviews There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. I absolutely love Truly. Ve been using this software for about a few months now and it's great. Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done.
Powerful help desk & service management software
Mobile optimized cloud call center with multichannel routing
What users mention about PureCloud See all reviews For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations. PureCloud is a great product, very agile and innovative and love the "almost" cloud based architecture. It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.
A cloud-based business phone service
What users mention about FluentStream See all reviews We have had some issues due to bandwidth but nothing to do with FluentStream. They have been supportive and outstanding on every front. Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support. This is easy, the service is responsive... the price is right, the reliability is exceptional.
Phone system for support and sales teams
What users mention about Aircall See all reviews Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse. The app is basic and good for what you want it to do. It is very easy to use and effective. It took me and our team some time to get used to the user-interface, trying to figure out where everything is really was a pain. Also, this is made even worse when using Aircall on a mobile device.
Customer service & support software
What users mention about Salesforce Service Cloud See all reviews Salesforce is the best platform out there to help you resolve your business problems. It is the best CRM that you can access anywhere; anytime. This service helps provide quality care for a program that has tremendously changed our organization for the better. The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I love the ease of supervisor functions such as coaching and monitoring, it's super easy to switch between calls, and makes multitasking amazing. NICE inContact has done a wonderful job with user functionality on the front end, ease of use for call transfers including internal and external. They are, by far, the worst company I've ever had the horrible experience of dealing with.
Cloud customer service software
What users mention about Zendesk See all reviews The customer service, when they're on point is fantastic. They have good and not so good moments, but I have never had a major issue with them. Having a robust solution to track all issues from birth all the way to resolution. The ease of use of the platform was what I liked best. Creating forms in Zendesk has been really terrible in the past. Trying to arrange them and sort was awful, but they did update that part of it.
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews The dashboard is of a great help for management. It creates a competitive spirit between the agents. It has a great and clean interface with many options that helps to reduce processing request times. My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
Online Customer Support Software & Helpdesk Solution
What users mention about Freshdesk See all reviews We're happy to use Freshdesk and hoping the small issues it has will be fixed once and for all. Thank you for the great service Freshdesk. I can sincerely recommend Freshdesk. It's a superb, easy to use & feature rich service for our software support needs. Customer support on their side was excellent - responsive and very helpful. Cost is very reasonable.
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so. I consider myself a critic. However, there is very little to critique with UJET. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
Powerful Service Desk and Simple to Use, Modular ITSM Tool
What users mention about SysAid See all reviews Old fashion, no new functionality, poor windows integration, practically no upgrades in last 3 years, bad user experience, and more. Customer service is HORRID. To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Very happy with all the members involved, from install to support. Satisfied with the product.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews The overall quality is very good and everything were perfect about the features and funcionality. I have been using LiveAgent since 2011. One of the best, easy to use, excellent customer care, various integration options. I have had a great experience with LiveAgent so far. We do not get a lot of incoming traffic but when we do it is easy to use and reliable.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews I searched extensively for a good CRM solution and Agile CRM seems to be best suited for our company. The feature set of Agile is right up there with the best of the best, but at a much better price point. Very user friendly and easy to use. The dashboards are very good and can be personalised according to the sales funnel of the company.
Calling App for Customer Service Teams & Sales
What users mention about CrazyCall See all reviews It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list. It is really very easy to use, but has a lot of functions too. For my sales team it's the best solutions. It looks good and works best. Makes managing agents and campaigns really simple.
The world's leading cloud-based contact center software.
What users mention about Talkdesk See all reviews The ability to have access to recorded calls has saved me on several occasions. Having the ability to log in remotely is very nice as well. It is so easy to use and I couldn't recommend it more. Great for dealing with clients over and collecting important information. Good integration with Zendesk. Custom reporting options are really amazing and can give great insights into the business.
Mobile-first employee communication for large organisations
Automation engine for Cisco UC
Technology expense management & call accounting solutions
Digital collaboration Workplace & Social Intranet Platform
A mobile-first communication app for non-desktop employees
What users mention about Beekeeper See all reviews And the backend/dashboard is very easy to understand. Good analytics and functionalities like the worker bees or campaigns are very useful. We have had fabulous service with Beekeeper. The staff has been great to work with. Easy to use, awesome functionality, flexible tools, intuitive for users, very scalable for small and big groups.
Turn the World Into Your Office
What users mention about Grasshopper See all reviews The quality of calls are very good, this is very rich with options specially transcribing. A well recommended software. Easy setup and most importantly the customer support is awesome. 7 help and always very helpful. Ease and flexibility are what attracted me to Grasshopper, the fact it is a great value for the money is just a bonus.
Video, audio & web conferencing platform
What users mention about Lifesize See all reviews Software is great, the recent upgrade is fantastic, easy to use and will encourage my staff and guests to use it more. We need to disconnect and reconnect. There is no warning or pop up message shown and you have to wonder if you are disconnected. It is a great product, not cheap at all (licenses + hardware) but it is a good investment for a fast growing business.
Communication and collaboration platform for teams
What users mention about Flock See all reviews It does not have any plug in for Microsoft suite. The notifications were a bit annoying and the bot is a bit annoying at times messaging you for no reason just to get you to use the app. M totally in love with this app. Out of all others which provide this service, this is the most user friendly and the most effective. Very good design, easy to use, and provide lots of very useful features, especially the video conference which is very good for my team.
Digital Workplace Solutions Tailored for Your Business
What users mention about MangoApps See all reviews The platform is also really good for sharing posts which are light-hearted e.g. good news in the company, awards etc. I also love the ability to create a link, for both internal and external individuals, to share documents and other data with. Sometimes the updates are pushed and changes made to the UI or to functionality (which sometimes cause bugs) with little to no warning.
Team communication software
What users mention about Zoho Cliq See all reviews Zoho Cliq is an awesome collaboration tool that can get your company working together more efficiently in a fun way. Phone app either I haven't tried it or it sucks really bad. M not sure which it is. Great alternative to Slack for a fraction of the cost. Good system for our team to use.
A single place for team communication and workflows
What users mention about Slack See all reviews I like that Slack has improved our communcation by having everyone on the same chat system, and that it works effectively and reliably. We use this all the time and we love that it's simple fun and easy to use. It's very east and helps eliminate inbox clutter. The overall experience with slack is really great, way better than email and almost perfect but not 100% perfect (see cons).
Real-Time Team Collaboration & Project Management Software
What users mention about Samepage See all reviews Overall experience has been amazing. I can access important documents everywhere and can track progress on projects. It's not perfect, and there are many things they could do to improve it, but the team appear to be constantly adding features and improving it. My overall experience with Samepage has so far been amazing and I have already recommended it to a few of my friends.
RingCentral Office - All-inclusive business phone system
What users mention about RingCentral Office See all reviews The most disappointing feature of RingCentral is still the inability to download my call records for more than a few months at a time. That seems really unusual, not to mention inconvenient. The quality of the voice is great, and it supports HQ and standard quality, depending on what kind of connection you have. The call quality on ring central is even better at times than the quality on my phone app. The calls over WiFi have great quality.
A simple and secure way to connect your organization.
What users mention about Workplace by Facebook See all reviews It is interactive which helps. You can also ask for recommendations which helps too in deciding on which places you will have the most luck at. Love that all our organization can have a fun way of posting about their accomplishments without bogging up email space. I love being able to communicate with my team in order to effectively collaborate, and Workplace is a super easy way to do that.
Branded communication platform & task management tool
What users mention about Speakap See all reviews Very pleasant interaction, very pleasant delivery and support, and overall a solid team of individuals committed to client/partner success. Speakap is really good to mantain a good comunication among the company specially in the companies with to many employees and departments. Speakap is not a documentmanagement system and the search function does not work optimally.
Predictive dialer & call automation for call centers
Contact center solution for customer engagement
Cloud based hospitality & vacation rental software
Predictive Dialing solution for ARM system integration
Multi-channel contact center
Payment processing and communication engagement solution
Cloud-based knowledge management software
What users mention about ProcedureFlow See all reviews The main problem that I have with it is the inability to print off the information which forces employees to log in on a computer to access an SOP. There is no more worrying about distributing documentation and making sure old stuff is tossed. We started using ProcedureFlow by training, but now we're mapping processes every day, on our own. The best part of this software is the customer service they offer. Walking you through their product so you know the best way to use.
Cloud-based call center solution for SMBs
What users mention about ChaseData See all reviews The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database. Great service and awesome people to work with. Would highly recommend to anyone looking for service. Ease of use and great customer service. Would recommend this product to anyone needing a reliable dialer.
Convert more leads in less time!
Omnichannel contact center management
What users mention about XCALLY See all reviews It has a nice dashboard with realtime statistics which helps supervisors and managers to have a full control over SLAs and important stuff. Definitely the best and most powerful solution for the modern contact center. When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
Web-based predictive dialer for efficient outbound calling
Cloud-based outbound call center software
Cloud-based call center platform
Beautiful Contact Center Solution - Omnichannel - All in One
Cloud call center for customer support & sales
Remote support for helpdesks, call centers and organizations
What users mention about LogMeIn Rescue See all reviews What I like most about LogMeIn is the ease of use in both installation and gaining access. It is simple to gain access in a matter of minutes. Mobile support is amazing as I love being able to remote into my home computer from my phone. Love the system info it provides. The file manager works wonderfully when doing large file transfers.
Cloud-based call center software for sales and support teams
What users mention about CloudTalk See all reviews Couldtalk has many great and wonderful features that definitely can improve your work experience. I love the tags and click to call features. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you. Overall, I’m very happy with the product and the direction where it’s headed. The UI is very modern which makes it a pleasure to work with.
Virtual Phone System for small businesses
What users mention about MightyCall See all reviews Being in business today has its challenges. But having great quality services like like MightyCall. I like that it is very easy to set up greetings and call forwarding when needed. I also like that I can download and preview voice messages. Then, they kept charging me after I cancelled and there wasn't even a phone number on the account. HORRIBLE SERVICE AND CUSTOMER SERVICE.
Power dialer & outbound sales acceleration software for SMBs
What users mention about PhoneBurner See all reviews PhoneBurner is super easy to use and has a ton of amazing features. Anyone can log in and easily pick up how to use this system. Very good, not give them and excellent since there is always room for improvements. Everything from the free trial, to the ease of using it, to the customer service was excellent.
The Deskforce solution for boosting agent performance
What users mention about Predictive Dialer See all reviews Horrible, not working, and not even refunding or replying to refund requests. I am very much satisfied with the high quality of the way it works and would gladly recommend it to similar customer. Very happy with this dialer, they changed my business and made my agents much more productive as a result. Thank you very very much.
Awarded Outbound Contact Center Software (24/7 U.S. Support)
What users mention about Ytel Platform See all reviews Customer service reps have been rude if you mention wanting to give negative feedback or talk to someone else about an issue. We are very happy with the Ytel platform and technology. Excellent product with more features than described.
All-in-one Cloud Contact Center Software
What users mention about VCC Live See all reviews Software management is easy, project management is transparent. It is also excellent for working at home or everywhere. We've been using VCC surface since 2015, it's really a great help in managing calls. Excellent solution for distributed call center operations and home agents.
Predictive dialer CRM with VoIP for call centers.
Auto dialers for lead generation & telemarketing
Open source call center software with predictive dialer
What users mention about VICIdial See all reviews We are currently using Vicidial for our inbound callcenter and working great. Kudos on a great piece of software. We love this program and its flexibility. It has clear advantages over other program we used. VICIdial is great piece of software that provides great help in managing huge call campaign with many agents involved.
All-in-One CRM Software Solution
What users mention about InfoFlo See all reviews It's a great value for the money. It is very user friendly and it is listed as one of the 40 best CRM in the market. The downside of Infoflo software is that you have to be proficient at. Maintaining and trouble shooting computer issues. Overall, it's a great CRM package and happens to be very affordable which is great.
A Complete Business Cloud Phone System Solution
What users mention about RingCentral See all reviews The most disappointing feature of RingCentral is still the inability to download my call records for more than a few months at a time. That seems really unusual, not to mention inconvenient. The quality of the voice is great, and it supports HQ and standard quality, depending on what kind of connection you have. The call quality on ring central is even better at times than the quality on my phone app. The calls over WiFi have great quality.
One solution for every customer interaction.
What users mention about Virtual Contact Center See all reviews The customer service is terrible. We were told that the issues we were having were with our phones and that they were too old. The product works as desired and has all the features of a much more expensive system. And the people are very supportive whenever you need help. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.
Audio-Visual Guidance to your Website
Leading Community Platform for Customer Success & Support
AI-based customer service management solution
Ticketing software for effortless customer support
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. We highly recommend Vision Help Desk Software.
Web based customer support
AI-powered customer engagement platform
Multi-channel Customer Communication Platform
Cloud-based customer service solution for firms of all sizes
Knowledge management platform
What users mention about SABIO See all reviews Knowledge Management with variety of innovative functions and excellent cost-performance ratio. Great product - easy to implement - great impact on customer service. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime.
Live Chat Software and Virtual agent for SMBs
Collaborative remote access solution
Live chat software for SMBs and Enterprises
What users mention about Zendesk Chat See all reviews Their auto-idle kicked in if their window was idle, even if the user was still using the computer, which makes it frustrating and pointless. Users can track their progress by pulling weekly metrics which is really helpful to track you progress. Simple to use, lower price and meets the promises. The chat interface could be better, but it open in any browser and device, and it's the best.
Web-based help desk designed for better customer experience
What users mention about Help Scout See all reviews Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability. There are some minor things that I'd be happy if help scout improve upon, but otherwise I'm very happy with them. I had to get help to reconfigure it. After that, it has been easy to use, and has a pretty interface that makes working with tickets very nice.
The Lean management platform
What users mention about Pipefy See all reviews I couldn't imagine there would exist such an amazing tool. It fits almost perfectly to any process. The easy way to create your own processes, friendly interface and connections. Support is a great differential too. I love that it is so easy to use and to personalize, creating a unique and useful tool.
Help desk ticket & customer service software
What users mention about Cayzu See all reviews What I found was a great team with a great product that I would recommend to all of my colleagues. Cayzu it is not only perfect helpdesk solution, but it is very creative and flexible approach to product architecture. It also helps our employees to be more aware of their workload, and see how they are performing against their targets, so they love it too.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews I mostly appreciate the proactive outreach they provide and the passion they have to make sure their clients see success from their product. We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing. Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns. What users mention about InvGate Service Desk See all reviews The best thing is that it is easy to install and very friendly for the final users. The after-sales service is also very good. It is a bit difficult to find some problems that we solved in the past and there was some problems with the assignment of tickets. InvGate represents the harmony between a great software product and excellent graphic interface for the end user.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews Really great functionality, a good dashboard, and for a website administrator not versed in coding, this app is perfect. Not all sites if you accidentally close the window will automatically keep your chat open so you have to start all over which is a pain. Love it when I visit a site that has LiveChat. Love that it is free for the end user.
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. The ability to retrace steps, or downloaded almost anything to. CSV format, to name a few, is an amazing feature. Pros: Almost too many to mention. The ticketing system is awesome, it can be customised extensively.
Intelligent low-code and process management platform
What users mention about bpm'online studio See all reviews Great interface, absolutely user-friendly and rich functionality for very reasonable price. Customer success management is another great thing about bpm'online. Bpm’online will not only help automate processes but also organize them – it is a win, win situation. Each user’s activity is identified and each user held accountable. With this complete oversight, human error is easily identified and corrected, and processes easily adjusted to minimize mistakes.
Build your bot now, no coding required.
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews Their support is amazing and friendly - regardless of you being a paying customer or free user. Very inexpensive compared to Intercom, the product quality is great, it's simple and clean. We have increased the speed of our customer support team, happy customers and happy support agents.
Boost marketing, sales and service performance!
What users mention about bpm'online CRM See all reviews Great interface, absolutely user-friendly and rich functionality for very reasonable price. Customer success management is another great thing about bpm'online. Bpm’online will not only help automate processes but also organize them – it is a win, win situation. Each user’s activity is identified and each user held accountable. With this complete oversight, human error is easily identified and corrected, and processes easily adjusted to minimize mistakes.
Transform the User Experience
What users mention about WalkMe See all reviews I like the ability to style almost everything as I would like it to appear in the app (although you must have a good CSS knowledge too). Great customer support, has helped me every bit of the way, and definitely worth every cent with all of the functionality you get. Great tool with plethora of features to increase product adoption, solve onboarding issues.
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews The features, very good, the agent was very helpful. I would like the survey to be shorter. Wow easy to use and great support. Our costumers are very happy about the service. The analytics are great. I love that it serves as a comparison/confirmation tool for Google Analytics as well.
ITIL aligned service desk software
What users mention about NetHelpDesk See all reviews The pre-sales assistance was excellent and not pushy at all. The post sales support has also been wonderful. The only downside I find is that because there are so many features and possibilities within this software it can sometimes be hard to find the right way to work for me. The intoduction of web version of main aplication is the greatest an newest piece of its ever evolving and innovative approach.
Manage customer support and sales leads right from Gmail
What users mention about Hiver See all reviews Highly inept and unprofessional team. Also worst nightmare for a growing startup. A great tool that makes corporate email communication seamless, clear and easy. Sales and Support has been very accommodating, friendly, and helpful. Support is readily available.
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We were also impressed with the flexibility of the licensing and the willingness to help package exactly what we needed for our solution. Their support is amazing and they are friendly, helpful. The product is innovative and new features. We've only had Samanage for a few short months, but we love the ease of use already. I especially love how it ties in to our Zendesk app.
Remote Support Software That Always Works
What users mention about FixMe.IT See all reviews The loss of connectivity during sessions, once a loss occurs, seems to recur often. These losses effect me sometimes often. Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers. It is the best benefit for the customer they do not have to bring their PC into the shop and it helps us make money any time of the day.
QuickBooks inventory management software for SMBs
What users mention about Acctivate See all reviews This is my biggest problem with Acctivate and it the one thing that makes me very angry. My only other problem is training. It has been good so far. Tech support has room for improvement, but overall it has been a good program. I have been using ACCTIVATE now for almost 2 years and find it to be a solid application, feature rich and backed up by great support.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews I love the design, its very good for me and I also love that is has a useful metrics that are easy to configure and very easy to use. The only bad point that I can mention about Service Desk is its price. A lot of clients I worked with complained about it. So easy customized and really helpful for improvement working process. Very recommended to using this.
B2B Customer Support Software
What users mention about TeamSupport See all reviews What we have been most impressed with is the willingness of the company to help with implementation and customization. Their team is always knowledgeable, helpful, and courteous and their product is amazing. Team Support has definitely been a breath of fresh air. Definitely one of the best of it's kind I have seen. Some issues pop up here and there, but they listen when you report it, and work to improve.