Altitude Software Features

Altitude Software

Unified communications solution

5.0/5 (1 review)

Altitude Software Feature Summary

  • Alerts and escalation to timely resolve issues
  • Manage clients appointments
  • Automated routing of calls
  • Centralized customer database
  • Email integration to send automated emails
  • Help desk management feature
  • Centralized knowledge base for recording general issues
  • Social media integration
  • Generate trouble tickets
  • Work order management
  • Open API for third party integration
  • Send automated notices to customers
  • Inbox and queue management
  • Track activities such as customer compliants
  • Customer experience management
  • Self-service portal for employees
  • Agent availability management

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (137 other apps)
Activity Dashboard (59 other apps)
Automatic Notifications (63 other apps)
CRM Integration (54 other apps)
Chat (136 other apps)
Contact History (55 other apps)
Customizable Branding (57 other apps)
Email Integration (62 other apps)
Instant Messaging (71 other apps)
Knowledge Base (85 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (59 other apps)
Prioritizing (53 other apps)
Real Time Monitoring (48 other apps)
Reporting & Statistics (71 other apps)
Social Media Integration (57 other apps)
Surveys & Feedback (60 other apps)
Third Party Integration (71 other apps)
Ticket Management (50 other apps)
Workflow Management (47 other apps)

Competitor Feature Comparison

Altitude Software Feature Reviews

1 reviewers had the following to say about Altitude Software's features:

Jesus Aguado

Amazing tool

2016-11-22

We are working in outbound proyects. Easy and fast.

Pros

Great outbound system

Cons

Inbound campains need full version

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
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