Ameyo FusionCX vs BOSS Solutions Suite Comparison

Overview

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre...

BOSS Solutions Suite is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both cloud...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.6

(93)

5

4

3

2

1

57

35

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

A wonderful support staff and wonderful team to work with to get the most out of this product.
Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.
BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.

Cons

Cons

Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before.
If I have bossdesk open for maybe an hour or so with no activity the moment I go to use it it'll freeze, refresh, and then give me an error screen.
You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features32
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Auto-Dialer
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Commenting
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Contract Management
  • Contractor Management
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Import/Export
  • Disposal Management
  • Document Storage
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Management
  • Escalation Management
  • Event Logs
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Heatmap
  • Help Desk Management
  • IT Asset Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Location Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Online Catalog
  • Performance Reports
  • Prioritizing
  • Problem Management
  • Procurement Management
  • Purchase Order Management
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Access
  • Remote Control
  • Request Assignment
  • Request Routing
  • Requisition Management
  • Rich Text Editor
  • Rules-Based Workflow
  • SLA Management
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Tracking
  • Time & Expense Tracking
  • Timesheets
  • Widgets
  • Workflow Management
  • Total features64
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Auto-Dialer
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Commenting
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Contract Management
  • Contractor Management
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Import/Export
  • Disposal Management
  • Document Storage
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Management
  • Escalation Management
  • Event Logs
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Heatmap
  • Help Desk Management
  • IT Asset Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Location Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Online Catalog
  • Performance Reports
  • Prioritizing
  • Problem Management
  • Procurement Management
  • Purchase Order Management
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Access
  • Remote Control
  • Request Assignment
  • Request Routing
  • Requisition Management
  • Rich Text Editor
  • Rules-Based Workflow
  • SLA Management
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Tracking
  • Time & Expense Tracking
  • Timesheets
  • Widgets
  • Workflow Management

Integrations

  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo FusionCX vs. BOSS Solutions Suite

See how Ameyo FusionCX and BOSS Solutions Suite stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.