Ameyo FusionCX vs CallingPost Comparison

Overview

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre...

CallingPost is a communication platform that helps organizations such as churches, schools, healthcare, and universities...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$4.98/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

66

29

8

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Pros

This app was helpful during this COVID-19 pandemic with our church being closed. This app helped me to easily reach out to our members to provide announcements from the comfort of my home.
I think software is user friendly. I really enjoyed how easy the one can navigate the software without having to figure out what do while one is operating the calling post functions.
When we did call, they fixed it, apologized, and gave us a monetary credit towards our next bill. No one is perfect, and we appreciated their resolution.

Cons

Cons

Over the past few months I've found that when I go to create and send messages I just get a message that the systems was unable to send, no reason or error why.
Sometimes the message won't send, and it gives you an error message of "Oops, something went wrong. You almost have to back out of the entire thing and get back in to get it to send.
When I called the representatives at Calling Post, they immediately refunded those calls and apologized for the problem.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features32
  • Activity Tracking
  • Analytics
  • Auto-Dialer
  • Call Recording
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Chat
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact History
  • Contact Management
  • Custom Fields
  • Customer Complaint Tracking
  • Customer History
  • Customer Service Analytics
  • Customizable Templates
  • Dashboard Creation
  • Data Verification
  • Delivery Tracking
  • Email Alerts
  • Email Distribution
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Triggered Actions
  • Feedback Collection
  • Heatmap
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Performance Reports
  • Prioritizing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Remote Access
  • Request Routing
  • Scheduling
  • Self Service Portal
  • Sentiment Analysis
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • User Management
  • Voice Mail
  • Total features28
  • Activity Tracking
  • Analytics
  • Auto-Dialer
  • Call Recording
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Chat
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact History
  • Contact Management
  • Custom Fields
  • Customer Complaint Tracking
  • Customer History
  • Customer Service Analytics
  • Customizable Templates
  • Dashboard Creation
  • Data Verification
  • Delivery Tracking
  • Email Alerts
  • Email Distribution
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Triggered Actions
  • Feedback Collection
  • Heatmap
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Performance Reports
  • Prioritizing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Remote Access
  • Request Routing
  • Scheduling
  • Self Service Portal
  • Sentiment Analysis
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • User Management
  • Voice Mail

Integrations

  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo FusionCX vs. CallingPost

See how Ameyo FusionCX and CallingPost stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.