Ameyo FusionCX vs CallTrackingMetrics Comparison

Overview

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre...

CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$39.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.6

(41)

5

4

3

2

1

27

12

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

From thier willingness to keep advancing their platform, great customer service, marketing source tracking, and so much more, CTM has played a huge part in our company's and our clients' success.
Brilliant service from the team, very simple to install and the reporting is excellent.
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.

Cons

Cons

It was a little tricky to set up cut once customer support walked us trough the problems we havent needed to tough things since.
The no. 1 calltracking tool for international businesses.
Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features32
  • API
  • Analytics
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Campaign Analysis
  • Campaign Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact History
  • Conversion Tracking
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer History
  • Customer Service Analytics
  • Dashboard Creation
  • Email Templates
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • HIPAA Compliance
  • Heatmap
  • Help Desk Management
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Keyword Tracking
  • Lead Scoring
  • Monitoring
  • Multi-Channel Management
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • SMS Integration
  • Self Service Portal
  • Sentiment Analysis
  • Spam Blocker
  • Support Ticket Management
  • Support Ticket Tracking
  • Third Party Integration
  • Two-Factor Authentication
  • Web Forms
  • Total features38
  • API
  • Analytics
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Campaign Analysis
  • Campaign Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact History
  • Conversion Tracking
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer History
  • Customer Service Analytics
  • Dashboard Creation
  • Email Templates
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • HIPAA Compliance
  • Heatmap
  • Help Desk Management
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Keyword Tracking
  • Lead Scoring
  • Monitoring
  • Multi-Channel Management
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • SMS Integration
  • Self Service Portal
  • Sentiment Analysis
  • Spam Blocker
  • Support Ticket Management
  • Support Ticket Tracking
  • Third Party Integration
  • Two-Factor Authentication
  • Web Forms

Integrations

  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations156
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo FusionCX vs. CallTrackingMetrics

See how Ameyo FusionCX and CallTrackingMetrics stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.