Ameyo FusionCX vs CommBox Comparison

Overview

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre...

CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

(3)

5

4

3

2

1

2

0

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
67%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features32
  • 360 Degree Feedback
  • API
  • Action Management
  • Ad hoc Reporting
  • Alerts / Escalation
  • Analytics
  • Appointment Management
  • Auto-Dialer
  • Auto-Responders
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Chat
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact History
  • Custom Fields
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Email Distribution
  • Email Integration
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Heatmap
  • Help Desk Management
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Interactive Content
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Metrics
  • Performance Reports
  • Predictive Analytics
  • Prioritizing
  • Real Time Monitoring
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Request Routing
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Workflow Management
  • Total features38
  • 360 Degree Feedback
  • API
  • Action Management
  • Ad hoc Reporting
  • Alerts / Escalation
  • Analytics
  • Appointment Management
  • Auto-Dialer
  • Auto-Responders
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Chat
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact History
  • Custom Fields
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Email Distribution
  • Email Integration
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Heatmap
  • Help Desk Management
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Interactive Content
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Metrics
  • Performance Reports
  • Predictive Analytics
  • Prioritizing
  • Real Time Monitoring
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Request Routing
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Workflow Management

Integrations

  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo FusionCX vs. CommBox

See how Ameyo FusionCX and CommBox stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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