Ameyo FusionCX vs Genuity IT Admin Suite Comparison

Overview

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre...

Genuity IT Admin Suite is a cloud-based platform which helps businesses generate actionable insights and streamline process...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$29.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features32
  • Asset Management
  • Auto-Dialer
  • Chat
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Contact History
  • Contract Management
  • Cost Tracking
  • Custom Charts
  • Custom Fields
  • Customer Complaint Tracking
  • Customer History
  • Customer Service Analytics
  • Dashboard Creation
  • Data Import
  • Data Visualization
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Collection
  • Heatmap
  • Help Desk Management
  • IT Asset Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Monitoring
  • Multi-Channel Management
  • Performance Management
  • Performance Reports
  • Prioritizing
  • Procurement Management
  • Real Time Comparisons
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Access
  • Request Routing
  • Requisition Management
  • Self Service Portal
  • Sentiment Analysis
  • Spend Analysis
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Transaction Monitoring
  • Workflow Management
  • Total features29
  • Asset Management
  • Auto-Dialer
  • Chat
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Contact History
  • Contract Management
  • Cost Tracking
  • Custom Charts
  • Custom Fields
  • Customer Complaint Tracking
  • Customer History
  • Customer Service Analytics
  • Dashboard Creation
  • Data Import
  • Data Visualization
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Collection
  • Heatmap
  • Help Desk Management
  • IT Asset Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Monitoring
  • Multi-Channel Management
  • Performance Management
  • Performance Reports
  • Prioritizing
  • Procurement Management
  • Real Time Comparisons
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Access
  • Request Routing
  • Requisition Management
  • Self Service Portal
  • Sentiment Analysis
  • Spend Analysis
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Transaction Monitoring
  • Workflow Management

Integrations

  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo FusionCX vs. Genuity IT Admin Suite

See how Ameyo FusionCX and Genuity IT Admin Suite stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.