Ameyo FusionCX vs HaloITSM Comparison

Overview

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre...

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
£25.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

(3)

5

4

3

2

1

2

0

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
67%
would recommend this app

4.6

(19)

5

4

3

2

1

12

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features32
  • API
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Asset Management
  • Auditing
  • Auto-Dialer
  • Automatic Notifications
  • Built-In Database
  • Calendar Management
  • Capacity Management
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Contact Database
  • Contact History
  • Contract Management
  • Custom Fields
  • Customer Complaint Tracking
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Dashboard Creation
  • Data Import/Export
  • Drag & Drop Interface
  • Email Templates
  • Employee Management
  • Event Calendar
  • Event Triggered Actions
  • Feedback Collection
  • Heatmap
  • Help Desk Management
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Maintenance Scheduling
  • Monitoring
  • Multi-Channel Management
  • Password Management
  • Performance Reports
  • Prioritizing
  • Problem Management
  • Project Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • Sales Reporting
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Third Party Integration
  • User Management
  • Workflow Management
  • Total features42
  • API
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Asset Management
  • Auditing
  • Auto-Dialer
  • Automatic Notifications
  • Built-In Database
  • Calendar Management
  • Capacity Management
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Contact Database
  • Contact History
  • Contract Management
  • Custom Fields
  • Customer Complaint Tracking
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Dashboard Creation
  • Data Import/Export
  • Drag & Drop Interface
  • Email Templates
  • Employee Management
  • Event Calendar
  • Event Triggered Actions
  • Feedback Collection
  • Heatmap
  • Help Desk Management
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Maintenance Scheduling
  • Monitoring
  • Multi-Channel Management
  • Password Management
  • Performance Reports
  • Prioritizing
  • Problem Management
  • Project Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • Sales Reporting
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Third Party Integration
  • User Management
  • Workflow Management

Integrations

  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations28
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo FusionCX vs. HaloITSM

See how Ameyo FusionCX and HaloITSM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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