Ameyo FusionCX vs SeamlessDesk Comparison

Overview

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre...

SeamlessDesk is a cloud-based service desk software suite designed to help organizations of all sizes streamline their customer...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$20.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.6

(24)

5

4

3

2

1

17

6

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Pros

Ease of use, great price, and awesome customer support. Emailed support several times and got a quick, helpful response.
Cost benefits, customizability, great support. We will be sticking with Seamlessdesk for the foreseeable future, it's a great product.
SeamlessDesk has been an awesome addition to our department helping us track our support for our users.

Cons

Cons

Worst onvestment ever and worst customer care ever.
The only thing I don't like, is sometimes the tickets have. Show up for characters, but they've been quick to fix this.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features32
  • API
  • Alerts / Escalation
  • Asset Management
  • Auto-Dialer
  • Automatic Notifications
  • Billing & Invoicing
  • Call Center Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact History
  • Custom Fields
  • Customer Complaint Tracking
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Dashboard Creation
  • Document Storage
  • Email Integration
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Collection
  • Heatmap
  • Help Desk Management
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Performance Reports
  • Personalized Profiles
  • Prioritizing
  • Projections
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Request Routing
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • User Management
  • Total features25
  • API
  • Alerts / Escalation
  • Asset Management
  • Auto-Dialer
  • Automatic Notifications
  • Billing & Invoicing
  • Call Center Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact History
  • Custom Fields
  • Customer Complaint Tracking
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Dashboard Creation
  • Document Storage
  • Email Integration
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Collection
  • Heatmap
  • Help Desk Management
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Performance Reports
  • Personalized Profiles
  • Prioritizing
  • Projections
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Request Routing
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • User Management

Integrations

  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo FusionCX vs. SeamlessDesk

See how Ameyo FusionCX and SeamlessDesk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.