Ameyo FusionCX vs Sparkcentral Comparison

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Overview

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre...

Sparkcentral is a SaaS platform designed to help businesses manage customer service operations across various asynchronous...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.2

(15)

5

4

3

2

1

4

10

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Pros

I like that it is easy to use, useful when helping customers and there are a lot of good features on it.
Help us to understand why we should use Social Media. The functionnalities are very great and new are coming.
Very easy to user, good & fast support, nice reporting features.

Cons

Cons

This feature is currently missing but is under development.
While I find it to be fairly intuitive, some of the agents struggle with it. I also think they should have more space in their Snippet Knowledge base.
The data they collect is mostly useless. Understanding basic insights such as tickets per week, average time solve are very difficult.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features32
  • API
  • Analytics
  • Audit Trail
  • Auto-Dialer
  • Auto-Responders
  • Automatic Notifications
  • Call Center Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact History
  • Contact Management
  • Custom Fields
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Dashboard Creation
  • Data Synchronization
  • Email Integration
  • Email Templates
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Heatmap
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Performance Metrics
  • Performance Reports
  • Predictive Analytics
  • Prioritizing
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Social Media Metrics
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Workflow Management
  • Total features42
  • API
  • Analytics
  • Audit Trail
  • Auto-Dialer
  • Auto-Responders
  • Automatic Notifications
  • Call Center Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact History
  • Contact Management
  • Custom Fields
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Dashboard Creation
  • Data Synchronization
  • Email Integration
  • Email Templates
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Heatmap
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Performance Metrics
  • Performance Reports
  • Predictive Analytics
  • Prioritizing
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Social Media Metrics
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Workflow Management

Integrations

  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo FusionCX vs. Sparkcentral

See how Ameyo FusionCX and Sparkcentral stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.