Ameyo FusionCX Features

Ameyo FusionCX

Omnichannel help desk ticketing system

4.11/5 (9 reviews)

Ameyo FusionCX Feature Summary

  • Ticket/issue tracking
  • Customer engagement center
  • Service Level Agreement (SLA) management
  • Automated routing
  • Community forums
  • Interaction tracking
  • Client portal
  • Compliance management
  • Computer telephony
  • Contact history
  • Customer history
  • Employee management
  • Help desk management
  • Incident management
  • Instant messaging
  • Multi-channel management
  • Real time monitoring
  • Real time reporting
  • Request routing
  • Sentiment analysis
  • Prioritizing
  • Heatmap
  • Feedback collection
  • Auto-dialer
  • Event triggered actions
  • Chat
  • Custom fields
  • Email templates
  • Knowledge base management
  • Ticket management
  • Dashboard creation
  • IVR / voice recognition
  • Customer complaint tracking
  • Support ticket tracking
  • Collaboration tools
  • Self service portal
  • Customer service analytics
  • Customer support tracking

Competitor Feature Comparison

API
Activity Dashboard
Auto-Dialer
Automatic Lead Distribution
Call Routing
Call Scripting
Call Tracking
Callback Scheduling
Chat
Client Portal
Collaboration Tools
Compliance Management
Computer Telephony Integration
Contact History
Custom Fields
Customer Complaint Tracking
Customer History
Customer Service Analytics
Dashboard Creation
Drag & Drop Interface
Email Templates
Employee Management
Event Triggered Actions
Feedback Collection
Heatmap
Help Desk Management
IVR / Voice Recognition
Incident Management
Instant Messaging
Monitoring
Multi-Channel Management
Performance Management
Performance Reports
Permission Management
Prioritizing
Real Time Monitoring
Real Time Reporting
Request Routing
SMS Integration
Self Service Portal
Sentiment Analysis
Support Ticket Management
Support Ticket Tracking
Third Party Integration
Learn moreCompare App
API
Activity Dashboard
Auto-Dialer
Automatic Lead Distribution
Call Routing
Call Scripting
Call Tracking
Callback Scheduling
Chat
Client Portal
Collaboration Tools
Compliance Management
Computer Telephony Integration
Contact History
Custom Fields
Customer Complaint Tracking
Customer History
Customer Service Analytics
Dashboard Creation
Drag & Drop Interface
Email Templates
Employee Management
Event Triggered Actions
Feedback Collection
Heatmap
Help Desk Management
IVR / Voice Recognition
Incident Management
Instant Messaging
Monitoring
Multi-Channel Management
Performance Management
Performance Reports
Permission Management
Prioritizing
Real Time Monitoring
Real Time Reporting
Request Routing
SMS Integration
Self Service Portal
Sentiment Analysis
Support Ticket Management
Support Ticket Tracking
Third Party Integration
Visit WebsiteCompare App
API
Activity Dashboard
Auto-Dialer
Automatic Lead Distribution
Call Routing
Call Scripting
Call Tracking
Callback Scheduling
Chat
Client Portal
Collaboration Tools
Compliance Management
Computer Telephony Integration
Contact History
Custom Fields
Customer Complaint Tracking
Customer History
Customer Service Analytics
Dashboard Creation
Drag & Drop Interface
Email Templates
Employee Management
Event Triggered Actions
Feedback Collection
Heatmap
Help Desk Management
IVR / Voice Recognition
Incident Management
Instant Messaging
Monitoring
Multi-Channel Management
Performance Management
Performance Reports
Permission Management
Prioritizing
Real Time Monitoring
Real Time Reporting
Request Routing
SMS Integration
Self Service Portal
Sentiment Analysis
Support Ticket Management
Support Ticket Tracking
Third Party Integration
Visit WebsiteCompare App

Ameyo FusionCX Feature Reviews

8 reviewers had the following to say about Ameyo FusionCX's features:

Bilegt Tumurkhuyag

Complete implemetation of the system to banking industry

2020-09-22

We have implemented the system to 5 departments, integrated with over 10+ channels. These include Collection, Telesales, Inbound, Social channels etc.

Pros

Omni-channel (Integrated with FB chat, post, Website chat, Email, voice channels) 5.

Cons

Flexibility when creating ticket did not fulfill our requirement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Clarice Kojo

Remote contact centre

2020-12-18

user friendly and easy to navigate

Pros

It can be used with any smart mobile phone with a lot of internet usage.

Cons

integrating with exiting business process was easy

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ankita Bhadoria

Absolutely Easy to Use

2020-11-17

Overall, it has been a great experience

Pros

Auto Ticket creation and Alert Notifications

Cons

Nothing as such. Haven't got anything that I wouldn't recommend

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adil Naveed

Best CX Experience - All in One Solution

2020-09-22

Pros

All features , single window 360 degrees Customer Experience , ticketing , omni channel

Cons

IVR should be easy to configure by customer IT team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rohin George

Good product but need to improve a lot

2020-09-22

Pros

easy to use.. user friendly...Reporting structure

Cons

Lot of bugs.. every now or then we are facing some or the other issue. - Support team should be more knowledgeable

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Riddhesh Sadariwala

Highly reliable and recommendable

2020-12-22

Pros

The software is very easy to use, very dependable and has loads and loads of required features to make the work quick!

Cons

The new web based based interface is very heavy to run on regular machines.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Marvin Singh

Ameyo FusionCX Review

2020-12-19

Pros

Easy to access user friendly can be used anytime to other mahcine without configuration

Cons

Low Support HelpDesk Low Knowledge of the product and looks like they no what they are doing SLA very poor

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Sachin Tiwari

Agents Response on Calls Quality and Connectivity

2020-12-02

Pros

The product is easy to use and even the call quality is quite good.

Cons

1.There are cases where agents have to dial multiple times to connect with one customer. 2. when the agent in on the break for 30 min it get's auto- logout. 3. Calls getting routed to some other number.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more