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Ameyo FusionCX Reviews

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9 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Complete implemetation of the system to banking industry

Reviewed 5 months ago

We have implemented the system to 5 departments, integrated with over 10+ channels. These include Collection, Telesales, Inbound, Social channels etc. The case management with 700+ rules, 550 physical sub-branches, 80+ HQ departments. The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortless, satisfying all the requirements. The implementation phase was 12 months, going live 7 separate times (for each stakeholders)

Pros

1. Secure 2. Customizable (IVR) 3. Good support 4. Omni-channel (Integrated with FB chat, post, Website chat, Email, voice channels) 5. Integrated with most core banking systems. 6. Able to create workflow with over 700+ rules, 550 branches, 80+ departments, 1000+ users. Excellent case management system. 7. Integrated with CRM system 8. VoIP technology with softphones. 9. Both On-premise or cloud solution is available.

Cons

1. Flexibility when creating ticket did not fulfill our requirement. There are dependent fields available. However, you cannot setup different combination of fields to show up depending on previous field selection. This is for very complex use case. For simple ticket creating, this is no problem. Besides above specific cons, there are not significant downside.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Ameyo FusionCX Review

Reviewed 3 months ago
Pros

Easy to access user friendly can be used anytime to other mahcine without configuration

Cons

Low Support HelpDesk Low Knowledge of the product and looks like they no what they are doing SLA very poor

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Good product but need to improve a lot

Reviewed 5 months ago
Pros

easy to use.. user friendly...Reporting structure

Cons

Lot of bugs.. every now or then we are facing some or the other issue. - Support team should be more knowledgeable

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Highly reliable and recommendable

Reviewed 2 months ago
Pros

The software is very easy to use, very dependable and has loads and loads of required features to make the work quick!

Cons

The new web based based interface is very heavy to run on regular machines.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Remote contact centre

Reviewed 3 months ago

user friendly and easy to navigate

Pros

It can be used with any smart mobile phone with a lot of internet usage. Its easy to use and integrates well with existing infrastructure.

Cons

integrating with exiting business process was easy

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Ameyo Performance

Reviewed 3 months ago

wonderful

Pros

its ease to use technology and its user friendly

Cons

Upgrade and compatibility issues (chrome)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best CX Experience - All in One Solution

Reviewed 5 months ago
Pros

All features , single window 360 degrees Customer Experience , ticketing , omni channel

Cons

IVR should be easy to configure by customer IT team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Absolutely Easy to Use

Reviewed 4 months ago

Overall, it has been a great experience

Pros

Auto Ticket creation and Alert Notifications

Cons

Nothing as such. Haven't got anything that I wouldn't recommend

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Agents Response on Calls Quality and Connectivity

Reviewed 3 months ago
Pros

The product is easy to use and even the call quality is quite good.

Cons

1.There are cases where agents have to dial multiple times to connect with one customer. 2. when the agent in on the break for 30 min it get's auto- logout. 3. Calls getting routed to some other number.

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