Answerbase vs Blink Comparison

Overview

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive...

Blink is a complete employee app and portal solution for mobile teams to encourage communication, enhance productivity, and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$6.18/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.8

(42)

5

4

3

2

1

33

8

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Pros

Awesome user experience. It is the best software of its kind to really link teams together.
As a team Blink are brilliant. They are extremely proactive in all aspects of our relationship, from concept stage through to BAU.
Generally a good, easy to use app that allows good interaction with colleagues as well as getting news and updates out quickly.

Cons

Cons

My only criticism is that when on boarding you have to them re enter the employee to add there details such as payroll information.
M looking forward to the getting an update to enable messages to be sent after being offline, this would enable. Me to use offline and keep up to date with chats.
However, we would rather use Blink for messaging and sharing than go to product that was a unified platform but a poorer experience.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features23
  • @mentions
  • API
  • Absence Management
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Archiving & Retention
  • Attendance Tracking
  • Auditing
  • Automatic Notifications
  • Calendar Sync with Google
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Content Management
  • Custom Development
  • Custom Forms
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Document Storage
  • Employee Database
  • Employee Portal
  • Employee Self Service
  • Engagement Analytics
  • File Transfer
  • Forum / Discussion Board
  • Full Text Search
  • HTML5 Technology
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Multi-Language
  • Online Forums
  • Performance Reports
  • Personalized Profiles
  • Prioritizing
  • Project Management
  • Projections
  • Quality Assurance
  • Real Time Notifications
  • Receiving
  • Reporting & Statistics
  • Rich Text Editor
  • Role Management
  • SEO Management
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Surveys & Feedback
  • Team Calendars
  • Third Party Integration
  • Timesheets
  • Training Management
  • Video Support
  • Visual Analytics
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration
  • Total features58
  • @mentions
  • API
  • Absence Management
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Archiving & Retention
  • Attendance Tracking
  • Auditing
  • Automatic Notifications
  • Calendar Sync with Google
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Content Management
  • Custom Development
  • Custom Forms
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Document Storage
  • Employee Database
  • Employee Portal
  • Employee Self Service
  • Engagement Analytics
  • File Transfer
  • Forum / Discussion Board
  • Full Text Search
  • HTML5 Technology
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Multi-Language
  • Online Forums
  • Performance Reports
  • Personalized Profiles
  • Prioritizing
  • Project Management
  • Projections
  • Quality Assurance
  • Real Time Notifications
  • Receiving
  • Reporting & Statistics
  • Rich Text Editor
  • Role Management
  • SEO Management
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Surveys & Feedback
  • Team Calendars
  • Third Party Integration
  • Timesheets
  • Training Management
  • Video Support
  • Visual Analytics
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations16
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Answerbase vs. Blink

See how Answerbase and Blink stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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