Answerbase vs BOSS Solutions Suite Comparison

Overview

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive...

BOSS Solutions Suite is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both cloud...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

(93)

5

4

3

2

1

57

35

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

A wonderful support staff and wonderful team to work with to get the most out of this product.
Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.
BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.

Cons

Cons

Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before.
If I have bossdesk open for maybe an hour or so with no activity the moment I go to use it it'll freeze, refresh, and then give me an error screen.
You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features23
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Automatic Notifications
  • Change Management
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract Management
  • Contractor Management
  • Custom Charts
  • Custom Development
  • Custom Forms
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Import
  • Data Import/Export
  • Disposal Management
  • Document Storage
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Escalation Management
  • Event Logs
  • Feedback Management
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Location Tracking
  • Multi-Channel Communication
  • Online Catalog
  • Online Forums
  • Problem Management
  • Procurement Management
  • Purchase Order Management
  • Quality Assurance
  • Real Time Notifications
  • Receiving
  • Remote Access
  • Remote Control
  • Request Assignment
  • Request Routing
  • Requisition Management
  • Rich Text Editor
  • Rules-Based Workflow
  • SEO Management
  • SLA Management
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Tracking
  • Time & Expense Tracking
  • Timesheets
  • Voting
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration
  • Total features64
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Automatic Notifications
  • Change Management
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract Management
  • Contractor Management
  • Custom Charts
  • Custom Development
  • Custom Forms
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Import
  • Data Import/Export
  • Disposal Management
  • Document Storage
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Escalation Management
  • Event Logs
  • Feedback Management
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Location Tracking
  • Multi-Channel Communication
  • Online Catalog
  • Online Forums
  • Problem Management
  • Procurement Management
  • Purchase Order Management
  • Quality Assurance
  • Real Time Notifications
  • Receiving
  • Remote Access
  • Remote Control
  • Request Assignment
  • Request Routing
  • Requisition Management
  • Rich Text Editor
  • Rules-Based Workflow
  • SEO Management
  • SLA Management
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Tracking
  • Time & Expense Tracking
  • Timesheets
  • Voting
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Answerbase vs. BOSS Solutions Suite

See how Answerbase and BOSS Solutions Suite stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.