Answerbase vs CallVU Comparison

Overview

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive...

CallVU is a call center software designed to help businesses in industries including finance, insurance, telecommunications,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features23
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Application Integration
  • Authentication
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Campaign Management
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Custom Development
  • Custom Fields
  • Custom Forms
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Digital Signature
  • Document Review
  • Document Storage
  • Drag & Drop Interface
  • Escalation Management
  • Feedback Collection
  • Forms Management
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Multi-Channel Communication
  • Online Forums
  • PCI DSS Compliance
  • Performance Metrics
  • Quality Assurance
  • Real Time Notifications
  • Receiving
  • Reporting & Statistics
  • Rich Text Editor
  • SEO Management
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Video Support
  • Voting
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration
  • Total features37
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Application Integration
  • Authentication
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Campaign Management
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Custom Development
  • Custom Fields
  • Custom Forms
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Digital Signature
  • Document Review
  • Document Storage
  • Drag & Drop Interface
  • Escalation Management
  • Feedback Collection
  • Forms Management
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Multi-Channel Communication
  • Online Forums
  • PCI DSS Compliance
  • Performance Metrics
  • Quality Assurance
  • Real Time Notifications
  • Receiving
  • Reporting & Statistics
  • Rich Text Editor
  • SEO Management
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Video Support
  • Voting
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Answerbase vs. CallVU

See how Answerbase and CallVU stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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