Answerbase vs Centercode Comparison

Overview

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive...

Centercode is a client satisfaction solution which helps businesses manage the entire product lifecycle by capturing feedback...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.4

(49)

5

4

3

2

1

22

22

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Pros

The efficiency of Centercode is fantastic. Once people experienced it, they recognize the efficiency and great tools and options and love to make use of it.
First, and foremost, the embedded customer service feature is fantastic. I also appreciate the ability to customize welcome message (HTML capable), and email templates.
It is easy to respond back to them with our findings and solutions. Centercode support is extremely friendly and helpful anytime we have questions for them.

Cons

Cons

The import process is cumbersome, and does not work well with large amounts of data.
As a child of the internet age and very tech-savvy individual, I don't usually have this problem with other software.
This has led to a large reduction in negative experiences downstream after product launch.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features23
  • API
  • Access Control
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Application Integration
  • Automatic Notifications
  • Bug Tracking
  • Business Analysis
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Content Management
  • Custom Development
  • Customer Segmentation
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Email Marketing Management
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Historical Analysis
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Milestone Tracking
  • Online Forums
  • Portfolio Management
  • Predictive Analytics
  • Project Management
  • Project Planning
  • Quality Assurance
  • Question Library
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Rich Text Editor
  • SEO Management
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Status Reporting
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Voting
  • Website Integration
  • Website Management
  • Widgets
  • eCommerce Integration
  • Total features35
  • API
  • Access Control
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Application Integration
  • Automatic Notifications
  • Bug Tracking
  • Business Analysis
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Content Management
  • Custom Development
  • Customer Segmentation
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Email Marketing Management
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Historical Analysis
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Milestone Tracking
  • Online Forums
  • Portfolio Management
  • Predictive Analytics
  • Project Management
  • Project Planning
  • Quality Assurance
  • Question Library
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Rich Text Editor
  • SEO Management
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Status Reporting
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Voting
  • Website Integration
  • Website Management
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Answerbase vs. Centercode

See how Answerbase and Centercode stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.