Answerbase vs Dixa Comparison

Overview

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive...

Dixa is customer service software that enables brands to communicate with customers in real-time on phone, email, chat &...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$99.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

(17)

5

4

3

2

1

10

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.
The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality.
I especially want to highlight the great team behind Dixa and the fact that they are always available and open for feedback.

Cons

Cons

No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts.
I cant really find anything bad so far as this has met and exceeded the needs of our small company exactly.
Features that are missing are coming up this year.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features23
  • "What If" Scenarios
  • API
  • Access Control
  • Active Directory Integration
  • Application Integration
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Chat
  • Chat Transcript
  • Collaborative Workspace
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Custom Development
  • Customer Service Analytics
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Drag & Drop Interface
  • Email Integration
  • Follow-up Scheduling
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Lead Assignment
  • Lead Distribution
  • Multi-Channel Communication
  • Online Forums
  • Quality Assurance
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reporting & Statistics
  • Rich Text Editor
  • SEO Management
  • SLA Management
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Visitor Tracking
  • Voice Mail
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration
  • Total features43
  • "What If" Scenarios
  • API
  • Access Control
  • Active Directory Integration
  • Application Integration
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Chat
  • Chat Transcript
  • Collaborative Workspace
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Custom Development
  • Customer Service Analytics
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Drag & Drop Interface
  • Email Integration
  • Follow-up Scheduling
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Lead Assignment
  • Lead Distribution
  • Multi-Channel Communication
  • Online Forums
  • Quality Assurance
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reporting & Statistics
  • Rich Text Editor
  • SEO Management
  • SLA Management
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Visitor Tracking
  • Voice Mail
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations4
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Answerbase vs. Dixa

See how Answerbase and Dixa stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.