Answerbase vs Fenero Comparison

Overview

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive...

Qubicles is a blockchain software company and the creators of decentralized tools and services for the contact center industry....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.4

(24)

5

4

3

2

1

13

7

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Pros

Affordable solution but needs to work on its software for better reliability and performance.
The software is very easy to use. It is also very well supported, packed with features and amazing reporting.
Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.

Cons

Cons

There are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use.
You can't beat the way the pricing works, essentially only pay what you need means no gross overspend on something you aren't sure you need yet.
Hmm, I'm trying to think of any cons I have to honestly say, I cannot think of any bad things about this software.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features23
  • API
  • Access Control
  • Active Directory Integration
  • Application Integration
  • Auto-Dialer
  • Auto-Responders
  • Automatic Notifications
  • Branch Scripting
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Callback Scheduling
  • Caller ID
  • Chat
  • Collaborative Workspace
  • Conditional Logic
  • Configurable Workflow
  • Contact History
  • Custom Development
  • Custom Forms
  • Customizable Caller ID
  • Customizable Reporting
  • Data Import
  • Data Import/Export
  • Drag & Drop Interface
  • Email Integration
  • Estimating
  • History Tracking
  • IVR / Voice Recognition
  • Knowledge Base Management
  • On-Demand Recording
  • Online Forums
  • Performance Reports
  • Predictive Dialer
  • Progressive Dialing
  • Quality Assurance
  • Question Branching
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Receiving
  • Rich Text Editor
  • SEO Management
  • Search Functionality
  • Single Sign On
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration
  • Total features39
  • API
  • Access Control
  • Active Directory Integration
  • Application Integration
  • Auto-Dialer
  • Auto-Responders
  • Automatic Notifications
  • Branch Scripting
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Callback Scheduling
  • Caller ID
  • Chat
  • Collaborative Workspace
  • Conditional Logic
  • Configurable Workflow
  • Contact History
  • Custom Development
  • Custom Forms
  • Customizable Caller ID
  • Customizable Reporting
  • Data Import
  • Data Import/Export
  • Drag & Drop Interface
  • Email Integration
  • Estimating
  • History Tracking
  • IVR / Voice Recognition
  • Knowledge Base Management
  • On-Demand Recording
  • Online Forums
  • Performance Reports
  • Predictive Dialer
  • Progressive Dialing
  • Quality Assurance
  • Question Branching
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Receiving
  • Rich Text Editor
  • SEO Management
  • Search Functionality
  • Single Sign On
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Answerbase vs. Fenero

See how Answerbase and Fenero stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.