Answerbase vs FluentStream Comparison

Overview

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive...

FluentStream provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$20.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

(64)

5

4

3

2

1

45

14

2

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Pros

We have found this provider and their product to be highly reliable and their staff to be ever courteous, professional, and consistently responsive to our inquiries and needs.
It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.
If you are a small business like us and you want to save money on a reliable and robust telephone service - I would highly recommend FluentStream.

Cons

Cons

I sometimes have trouble remembering how to use some of the less common features, but their customer service chat quickly walks me through the forgotten steps.
At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately.
There are many things I do not care for with this software. Quite often it does not work properly and the calls are garbled and can't be understood.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features23
  • API
  • Access Control
  • Active Directory Integration
  • Application Integration
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Collaborative Workspace
  • Computer Telephony Integration
  • Configurable Workflow
  • Custom Development
  • Customizable Reporting
  • Data Import
  • HIPAA Compliance
  • Help Desk Integration
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multi-Location
  • Online Forums
  • Predictive Dialer
  • Quality Assurance
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Receiving
  • Rich Text Editor
  • SEO Management
  • SMS Integration
  • Search Functionality
  • Single Sign On
  • Video Conferencing
  • Voice Mail
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration
  • Total features17
  • API
  • Access Control
  • Active Directory Integration
  • Application Integration
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Collaborative Workspace
  • Computer Telephony Integration
  • Configurable Workflow
  • Custom Development
  • Customizable Reporting
  • Data Import
  • HIPAA Compliance
  • Help Desk Integration
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multi-Location
  • Online Forums
  • Predictive Dialer
  • Quality Assurance
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Receiving
  • Rich Text Editor
  • SEO Management
  • SMS Integration
  • Search Functionality
  • Single Sign On
  • Video Conferencing
  • Voice Mail
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations8
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Answerbase vs. FluentStream

See how Answerbase and FluentStream stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.