Answerbase vs HappyFox Comparison

Overview

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive...

HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

(81)

5

4

3

2

1

55

21

2

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Pros

Great response from the sales team. Beyond that, it has not been a great experience.
It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.
What I like most about the software is the ease of its interface. You do not have to look through pages and pages of different stuff, your tickets are right in front of you when you log in.

Cons

Cons

We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem.
Sometime when you install happyfox chat website shows some javascript errors & we reported this & they are working on this issue.
My app logs me out randomly and I have trouble logging back in.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review17 days ago

Key features

  • Total features23
  • API
  • Access Control
  • Active Directory Integration
  • Activity Tracking
  • Application Integration
  • Authentication
  • Automatic Lead Distribution
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Tracking
  • Categorization
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Development
  • Custom Fields
  • Customer Complaint Tracking
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Synchronization
  • Email Integration
  • Email Notifications
  • Email Templates
  • Escalation Management
  • Help Desk Management
  • Indexing
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Multi-Language
  • Online Forums
  • Performance Reports
  • Permission Management
  • Project Time Tracking
  • Quality Assurance
  • Real Time Notifications
  • Receiving
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • Scheduled Reporting
  • Search Functionality
  • Single Sign On
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Third Party Integration
  • Time Clock Integration
  • Voting
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration
  • Total features50
  • API
  • Access Control
  • Active Directory Integration
  • Activity Tracking
  • Application Integration
  • Authentication
  • Automatic Lead Distribution
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Tracking
  • Categorization
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Development
  • Custom Fields
  • Customer Complaint Tracking
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Synchronization
  • Email Integration
  • Email Notifications
  • Email Templates
  • Escalation Management
  • Help Desk Management
  • Indexing
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Multi-Language
  • Online Forums
  • Performance Reports
  • Permission Management
  • Project Time Tracking
  • Quality Assurance
  • Real Time Notifications
  • Receiving
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • Scheduled Reporting
  • Search Functionality
  • Single Sign On
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Third Party Integration
  • Time Clock Integration
  • Voting
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations51
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Answerbase vs. HappyFox

See how Answerbase and HappyFox stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.