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Answerbase vs Higher Logic Comparison

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Overview

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive...

With over 25 million users in more than 200,000 communities, Higher Logic helps leading companies drive revenue with engaged...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$800.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.4

(93)

5

4

3

2

1

47

37

7

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Pros

Our website partner vetted other online communities for us and felt Higher Logic is the best solution for our membership. As I said, they are feature rich and the reporting is excellent.
The on-boarding process was great and very personalized. Recent customer support has been a bit rough, but the product is definitely the best out there.
There are a lot of great features available with the online community depending on what package you have. You are able to use it for forum style discussions as well as share and save documents.

Cons

Cons

Prior we used listservs which was very annoying to most. We have enhance the conversations within our movement, they can search previous questions, and provided a platform to do so.
The software is extremely unreliable, half of the time you get server errors or the whole platform is down. There is also very little customization built into the platform.
The implementation was shaky, but we got through it together with the Higher Logic team. Now that we're live, I can't imagine using our old system, or anything else.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features23
  • API
  • Access Control
  • Active Directory Integration
  • Application Integration
  • Automatic Notifications
  • Collaborative Workspace
  • Communication Management
  • Configurable Workflow
  • Custom Development
  • Customizable Reporting
  • Data Import
  • Event Calendar
  • Knowledge Base Management
  • Online Forums
  • Quality Assurance
  • Real Time Notifications
  • Receiving
  • Rich Text Editor
  • SEO Management
  • Search Functionality
  • Single Sign On
  • Voting
  • Website Integration
  • Widgets
  • Wiki
  • eCommerce Integration
  • Total features5
  • API
  • Access Control
  • Active Directory Integration
  • Application Integration
  • Automatic Notifications
  • Collaborative Workspace
  • Communication Management
  • Configurable Workflow
  • Custom Development
  • Customizable Reporting
  • Data Import
  • Event Calendar
  • Knowledge Base Management
  • Online Forums
  • Quality Assurance
  • Real Time Notifications
  • Receiving
  • Rich Text Editor
  • SEO Management
  • Search Functionality
  • Single Sign On
  • Voting
  • Website Integration
  • Widgets
  • Wiki
  • eCommerce Integration

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations14
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Answerbase vs. Higher Logic

See how Answerbase and Higher Logic stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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