Answerbase vs InGenius Comparison

Overview

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive...

InGenius is a computer telephony integration (CTI) innovator that connects Asterisk, Avaya, Cisco, Genesys and Mitel phone...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$32.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

(2)

5

4

3

2

1

1

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features23
  • API
  • Access Control
  • Active Directory Integration
  • Activity Tracking
  • Application Integration
  • Automatic Notifications
  • Benchmarking
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Reporting
  • Call Tracking
  • Caller ID
  • Collaborative Workspace
  • Configurable Workflow
  • Contact Database
  • Custom Development
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Knowledge Base Management
  • Multiple User Accounts
  • Online Forums
  • Quality Assurance
  • Real Time Notifications
  • Receiving
  • Rich Text Editor
  • SEO Management
  • Search Functionality
  • Single Sign On
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration
  • Total features13
  • API
  • Access Control
  • Active Directory Integration
  • Activity Tracking
  • Application Integration
  • Automatic Notifications
  • Benchmarking
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Reporting
  • Call Tracking
  • Caller ID
  • Collaborative Workspace
  • Configurable Workflow
  • Contact Database
  • Custom Development
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Knowledge Base Management
  • Multiple User Accounts
  • Online Forums
  • Quality Assurance
  • Real Time Notifications
  • Receiving
  • Rich Text Editor
  • SEO Management
  • Search Functionality
  • Single Sign On
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations7
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Answerbase vs. InGenius

See how Answerbase and InGenius stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.