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Answerbase vs Intercom Comparison

Overview

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive...

Intercom is the first Conversational Relationship Platform that enables businesses to deliver conversational, messenger-based...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$38.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

484

180

48

9

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Pros

The setup process is easy and quick, this is a simple and great solution for customer support that is easy to integrate. Good feedback from customers about the user-friendly chat interface.
Their knowledge base functionality is great, and the look and feel of it can be customized to best help customers.
It has some great features such as the reporting and also saved responses and answers to help streamline communication between agents and customers.

Cons

Cons

I have received not one, but two very pretentious emails back from [SENSITIVE CONTENT HIDDEN] basically calling me a bad business owner because I didn't pay exorbitant prices for their crap product.
The implementation of how a custom bot should fire based on button click has been poorly implemented. The bot will always be tied to a domain although it should be decoupled from a domain.
The inbox is quite poor to use for email conversations only. The articles lack for customization options, too.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features23
  • @mentions
  • A/B Testing
  • API
  • Access Control
  • Active Directory Integration
  • Activity Tracking
  • Application Integration
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Contact Database
  • Conversion Rate Optimization
  • Custom Development
  • Customer Segmentation
  • Customizable Reporting
  • Data Import
  • Email Marketing Management
  • Employee Profile
  • Engagement Analytics
  • Help Desk Integration
  • Help Desk Management
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Capture
  • Lead Nurturing
  • Multi-Channel Communication
  • Online Forums
  • Performance Reports
  • Permission Management
  • Personalized Profiles
  • Quality Assurance
  • Real Time Notifications
  • Receiving
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Tagging
  • Third Party Integration
  • Visitor Management
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration
  • Total features32
  • @mentions
  • A/B Testing
  • API
  • Access Control
  • Active Directory Integration
  • Activity Tracking
  • Application Integration
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Contact Database
  • Conversion Rate Optimization
  • Custom Development
  • Customer Segmentation
  • Customizable Reporting
  • Data Import
  • Email Marketing Management
  • Employee Profile
  • Engagement Analytics
  • Help Desk Integration
  • Help Desk Management
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Capture
  • Lead Nurturing
  • Multi-Channel Communication
  • Online Forums
  • Performance Reports
  • Permission Management
  • Personalized Profiles
  • Quality Assurance
  • Real Time Notifications
  • Receiving
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Tagging
  • Third Party Integration
  • Visitor Management
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations292
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Answerbase vs. Intercom

See how Answerbase and Intercom stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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