Answerbase vs Jostle Comparison

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Overview

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive...

New kind of employee intranet that drives engagement & workplace culture. Achieves social participation in work relevant...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.3

(51)

5

4

3

2

1

26

17

4

4

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

Pros

Its so easy to launch and train co-workers. Visually pleasant to navigate and helps create a fun corporate cultural with its social media-based style.
One of the best parts i would say is the people sections, it is nice cause it allows you see everyone from your company and this is nice when you have several offices like i do.
Easy to use and setup with good support from the on-boarding team and regular catch-ups over the time period. The library is a great tool with good security and functionality.

Cons

Cons

The only downside I can point is the erratic crashes on the phone app, albeit annoying not a deal breaker.
It's a stand alone product - which is by design - but results in some duplication of entry with other software.
Inability to link to other items within jostle.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features23
  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Administrative Reporting
  • Application Integration
  • Automatic Notifications
  • Avatars
  • Calendar Management
  • Calendar Sync with Google
  • Change Management
  • Charting
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Communications Calendar
  • Configurable Workflow
  • Content Filter
  • Content Library
  • Content Repository
  • Custom Development
  • Custom Fields
  • Customizable Branding
  • Customizable Reporting
  • Data Import
  • Desktop Notifications
  • Document Storage
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Employee Communities
  • Employee Database
  • Employee Onboarding
  • Employee Portal
  • Employee Profile
  • Event Calendar
  • Event Scheduling
  • Event Tracking
  • File Management
  • Filtered Views
  • Forum / Discussion Board
  • Geolocation
  • Image Library
  • Indexing
  • Instant Messaging
  • Knowledge Base Management
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Country
  • Multi-Location
  • Multiple Data Sources
  • Multiple Projects
  • Multiple User Accounts
  • Online Forums
  • Organizational Charting
  • Permission Management
  • Quality Assurance
  • Real Time Notifications
  • Real Time Updates
  • Receiving
  • Rich Text Editor
  • Role Management
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Usage Tracking
  • Video Management
  • Video Support
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration
  • iCalendar Support
  • Total features74
  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Administrative Reporting
  • Application Integration
  • Automatic Notifications
  • Avatars
  • Calendar Management
  • Calendar Sync with Google
  • Change Management
  • Charting
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Communications Calendar
  • Configurable Workflow
  • Content Filter
  • Content Library
  • Content Repository
  • Custom Development
  • Custom Fields
  • Customizable Branding
  • Customizable Reporting
  • Data Import
  • Desktop Notifications
  • Document Storage
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Employee Communities
  • Employee Database
  • Employee Onboarding
  • Employee Portal
  • Employee Profile
  • Event Calendar
  • Event Scheduling
  • Event Tracking
  • File Management
  • Filtered Views
  • Forum / Discussion Board
  • Geolocation
  • Image Library
  • Indexing
  • Instant Messaging
  • Knowledge Base Management
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Country
  • Multi-Location
  • Multiple Data Sources
  • Multiple Projects
  • Multiple User Accounts
  • Online Forums
  • Organizational Charting
  • Permission Management
  • Quality Assurance
  • Real Time Notifications
  • Real Time Updates
  • Receiving
  • Rich Text Editor
  • Role Management
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Usage Tracking
  • Video Management
  • Video Support
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration
  • iCalendar Support

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations30
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Answerbase vs. Jostle

See how Answerbase and Jostle stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.