Answerbase vs Staffbase Comparison

Overview

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive...

Connect your entire workforce, finally. Staffbase helps enterprise organizations reach, connect and engage with every employee,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.8

(24)

5

4

3

2

1

18

6

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Thanks to the marvelous support from the Staffbase team, we are that 92% of our German employees use the platform on a weekly basis.
How to improve internal communication and make employees happy.
From the first discussions and workshops on it is a very good and open relationship with Staffbase.

Cons

Cons

The only thing that is missing is a Confluence integration – with Atlassian only offering a stripped down app for general usage, this will be an important bridge to cover in the next months.
It would be better if the system could tell them that they have maybe entered a wrong (or for the system unknown) mail address.
If you had some of the tools on other platforms you might lose some features.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features23
  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Application Integration
  • Appointment Management
  • Authentication
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Built-In Database
  • Calendar Management
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Categorization
  • Chat
  • Clock In / Out
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Content Filter
  • Content Management
  • Custom Development
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Customizable Reporting
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Desktop Notifications
  • Digital Signage
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Notifications
  • Employee Communities
  • Employee Database
  • Employee Onboarding
  • Employee Profile
  • Engagement Analytics
  • Exceptions Management
  • Feedback Collection
  • File Transfer
  • Forms Management
  • Human Resource Integration
  • Indexing
  • Instant Messaging
  • Knowledge Base Management
  • Mobile Integration
  • Multi-Language
  • Multiple User Accounts
  • Office Directory
  • Online Forums
  • Password Management
  • Personalized Profiles
  • Preview Functionality
  • Prioritizing
  • Quality Assurance
  • RSS Feeds
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reporting & Statistics
  • Rich Text Editor
  • Role Management
  • Role-Based Permissions
  • SEO Management
  • Scheduled Reporting
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Single Sign On
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Text Editing
  • Third Party Integration
  • Usage Tracking
  • User Management
  • Video Support
  • Visual Analytics
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration
  • Total features89
  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Application Integration
  • Appointment Management
  • Authentication
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Built-In Database
  • Calendar Management
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Categorization
  • Chat
  • Clock In / Out
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Content Filter
  • Content Management
  • Custom Development
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Customizable Reporting
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Desktop Notifications
  • Digital Signage
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Notifications
  • Employee Communities
  • Employee Database
  • Employee Onboarding
  • Employee Profile
  • Engagement Analytics
  • Exceptions Management
  • Feedback Collection
  • File Transfer
  • Forms Management
  • Human Resource Integration
  • Indexing
  • Instant Messaging
  • Knowledge Base Management
  • Mobile Integration
  • Multi-Language
  • Multiple User Accounts
  • Office Directory
  • Online Forums
  • Password Management
  • Personalized Profiles
  • Preview Functionality
  • Prioritizing
  • Quality Assurance
  • RSS Feeds
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reporting & Statistics
  • Rich Text Editor
  • Role Management
  • Role-Based Permissions
  • SEO Management
  • Scheduled Reporting
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Single Sign On
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Text Editing
  • Third Party Integration
  • Usage Tracking
  • User Management
  • Video Support
  • Visual Analytics
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations10
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Answerbase vs. Staffbase

See how Answerbase and Staffbase stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.