Answerbase vs Vanilla Forums Comparison

Overview

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive...

Vanilla provides a one-stop-shop solution that combines the power of customer communities, Q&A, knowledge base, and ideation...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$7200.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.4

(61)

5

4

3

2

1

31

23

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Pros

I recommend Vanilla forums to anybody who wish to launch an online community. Vanilla is simple, stable, and having excellent add-ons compatibility and this is going to exceed your expectations.
For our startup in online solution space, I was looking at a stable and easy to manage community solution and I found vanilla as the perfect solution to meet our requirements.
Our forum moderators and the majority of users have found it simple and pleasant to use. Account management has been very good and fairly responsive to issues.

Cons

Cons

It was unclear what changes would happen with a recent update, it's been left down to the forum owner to find the weird behaviors (such as filters not working correctly).
The only flaw I have experienced with Vanilla is in countering spam farms (Not bots). There is no option to enforce a captcha for posts which would help in some circumstances.
Default themes haven't been thoroughly tested on different browsers and devices, resulting in complaints from our users. There's not enough customisable options for automatic moderation.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features23
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Application Integration
  • Automatic Backup
  • Automatic Notifications
  • Brainstorming
  • Collaborative Workspace
  • Commenting
  • Configurable Workflow
  • Custom Development
  • Custom Fields
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Connectors
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Email Integration
  • File Transfer
  • Filtered Views
  • Forum / Discussion Board
  • Gamification
  • Ideation
  • Knowledge Base Management
  • Labeling
  • Monitoring
  • Multi-Language
  • Online Forums
  • Personalized Profiles
  • Quality Assurance
  • Question Library
  • Real Time Notifications
  • Receiving
  • Reporting & Statistics
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Third Party Integration
  • URL Customization
  • Visual Analytics
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration
  • Total features37
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Application Integration
  • Automatic Backup
  • Automatic Notifications
  • Brainstorming
  • Collaborative Workspace
  • Commenting
  • Configurable Workflow
  • Custom Development
  • Custom Fields
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Connectors
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Email Integration
  • File Transfer
  • Filtered Views
  • Forum / Discussion Board
  • Gamification
  • Ideation
  • Knowledge Base Management
  • Labeling
  • Monitoring
  • Multi-Language
  • Online Forums
  • Personalized Profiles
  • Quality Assurance
  • Question Library
  • Real Time Notifications
  • Receiving
  • Reporting & Statistics
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Third Party Integration
  • URL Customization
  • Visual Analytics
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations9
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Answerbase vs. Vanilla Forums

See how Answerbase and Vanilla Forums stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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