Answerbase vs Whatfix Comparison

Overview

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive...

Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

(57)

5

4

3

2

1

38

19

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions.
It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb.
Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.

Cons

Cons

The only negative I have to say is that whatfix is not catered well for bigger web apps which present the users with multiple options to complete the task they set out to do.
It's not technically a "con", but as they say, "you get what you pay for.
It is lack of analytical features. Some features is not easy to configure.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features23
  • AICC Compliance
  • API
  • Access Control
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Application Integration
  • Archiving & Retention
  • Asynchronous Learning
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Client Management
  • Collaborative Workspace
  • Configurable Workflow
  • Custom Development
  • Customer Activity Reporting
  • Customer Segmentation
  • Customizable Reporting
  • Data Import
  • Data Import/Export
  • Employee Onboarding
  • Engagement Analytics
  • Feedback Management
  • Filtered Views
  • Interactive Content
  • Knowledge Base Management
  • Monitoring
  • Multi-Language
  • Online Forums
  • Performance Reports
  • Preview Functionality
  • Quality Assurance
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Receiving
  • Reporting & Statistics
  • Rich Text Editor
  • SEO Management
  • Search Functionality
  • Single Sign On
  • Visual Analytics
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration
  • Total features30
  • AICC Compliance
  • API
  • Access Control
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Application Integration
  • Archiving & Retention
  • Asynchronous Learning
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Client Management
  • Collaborative Workspace
  • Configurable Workflow
  • Custom Development
  • Customer Activity Reporting
  • Customer Segmentation
  • Customizable Reporting
  • Data Import
  • Data Import/Export
  • Employee Onboarding
  • Engagement Analytics
  • Feedback Management
  • Filtered Views
  • Interactive Content
  • Knowledge Base Management
  • Monitoring
  • Multi-Language
  • Online Forums
  • Performance Reports
  • Preview Functionality
  • Quality Assurance
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Receiving
  • Reporting & Statistics
  • Rich Text Editor
  • SEO Management
  • Search Functionality
  • Single Sign On
  • Visual Analytics
  • Voting
  • Website Integration
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations15
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Answerbase vs. Whatfix

See how Answerbase and Whatfix stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.