Answerbase Pricing Plan & Cost Guide

Answerbase

Meet your customers’ and company's information needs

4.73/5 (11 reviews)

Answerbase Pricing

Starting from: $19.00/month

Pricing model: Subscription

Answerbase offers a free trial as you get a feel for the service and has pricing tiers that will satisfy any size business. Whether you are a startup or one of the most well-known brands in the world, we have a plan that will meet your business needs.

Competitors Pricing

PRSONAS-VMS

Starting from: 299.00
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Comm100 Chatbot

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Promoter.io

Starting from: 199.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Comm100 Live Chat

Starting from: 29.00/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Book It Now

Starting from: 39.95/month
Pricing model: Subscription

Answerbase Pricing Reviews

5 reviewers had the following to say about Answerbase's pricing:

Nicolas Becker

Very good Customer support and a good product

Reviewed 2016-07-20
Review Source: Capterra

We are a small company in the smart home/IoT market with a range of hardware and software products. We felt that a Q&A board is the best way to address the need of customers to exchange experience and solve specific problems.

Pros
- Easy to setup - Transparent pricing model - High quality software - Outstanding customer support

Cons
- Customization can get expensive (as with any other solution) - The platform is growing so some (what I consider) core features might be missing (07/2016) but the team is doing their best to push out features based on their customer needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Nicolas Becker

Very good Support and easy to use

Reviewed 2016-07-18
Review Source: GetApp

We are a small company that offer a range of technical products (software and hardware) in the smart home/IoT business. We implemented a Q&A board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the best value for money and so far this has proven to be the case. Due to a good API we are able to utilize the platform in our service to improve our customer support. We are happy the solution

Pros
- Transparent pricing models - Outstanding customer support - Meeting customer needs - Platform up and running in less than a day - Good API that allows integration in other apps - High quality software (very few minor bugs in the system)

Cons
I really do not have a lot to complain about. - The platform is still growing and some (in my opinion) core features are still in the pipeline (July 2016) but, and I must say this, the team is doing a very good job to prioritize features based on the customer needs

Response from Lumin Creative


Hi Nic,

Thanks for the review! We are always prioritizing the functionality our customers want to see in the platform, and I'm excited to fill you in on new features soon!

Regards,

Answerbase Team

Rating breakdown

Value for money
Ease of use
Customer support

Minimize review

Christiaan Page

Awesome customer service! Thank you!

Used daily for less than 6 months
Reviewed 2019-11-23
Review Source: Capterra

From the first demo to the implementation of our instance, the AnswerBase team were super helpful and responsive. Whilst we tested most of the features during our evaluation phase, we did miss a couple of feature details and found that certain functionality wasn't working in line with our expectations. To our delight, the team responded with fix options which were tested and implemented, providing us with an even better solution than expected for our members. AND, they delivered it early! It is so refreshing to work with customer-focused professionals who really understand the importance of under-promising and over-delivering! Great working with the AnswerBase team and I would certainly recommend this platform.

Pros
1. Easy and quick to implement and integrate with our existing platforms. The API and Zapier integrations were perfect for us. 2. Users were able to get up and going on the system with little to no training, from a front end and back end perspective. 3. Value for money. This is a product that competes with the biggest and best of them, yet a very competitive price point.

Cons
1. Admin User Interface is a little dated. However, I understand a new UI is being developed in line with how most platfroms are evolving. 2. Consistency across the content types. Again, one of these issues for us was addressed in a very quick time frame and a fully working implementation of a feature was added. 3. More a nice to have, but having an onboarding checklist to get the platform up and running would be helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Anonymous

Excellent Support

Used weekly for 2+ years
Reviewed 2018-08-16
Review Source: Capterra

Q&A on our website with search traffic dedicated to us. - Had a great experience with their customer service when we noticed some issues related to the Google SSL penalty. They were helpful at finding options that worked well with our budget.

Pros
We looked at a few options- this one was robust and fairly priced for Q&A add-ons. Also gave us the ability to white-label it.

Cons
Can be complicated setup initially- but once set up- runs like a charm.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Joseph Cervantes

Amazing product, strong feature set, great support, affordable

Used daily for 6-12 months
Reviewed 2017-10-19
Review Source: Capterra

Solves major needs in an efficient and cost effective manner.

Pros
I have recommended Answerbase to a few clients based on the integration and customization options that are native to Answerbase. The product is easy to use and learn and does not require significant technical ability to integrate with existing assets. The support is top notch and goes out of its way to make sure customers are happy. I rarely do product reviews but Answerbase is an amazing solution for any knowledge base application.

Cons
There are a few customization options that would be nice, but Answerbase allows access to an advanced API allowing for limitless customization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review