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Anywhere365 Logo

Contact center management software

Last updated: October 2024

Anywhere365 - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Anywhere365?

Anywhere365 is a call center software that helps businesses with skill and product-based call routing to manage omnichannel dialogues. The platform offers AI-based language translation tools, which allow teams to process chats in real-time.

Managers can prioritize messages and connect with customers through Microsoft Teams, WhatsApp, Skype, and various social networking sites. Anywhere365 enables call center professionals to generate reports using data mining techniques on a unified interface. Supervisors can also integrate the system with Bullhorn ATS to capture and display candidates’ information.

Other features of Anywhere365 include round-robin, serial hunting, interaction history, simultaneous ring, caller ID, and chatbot.

Starting from

10000

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Anywhere365's key features

Most critical features, based on insights from Anywhere365 users:

Call Recording
Computer Telephony Integration
Call Logging
Reporting/Analytics
IVR
Automatic Call Distribution

Features

4.1

/5

100

Ease of use

4.3

/5

100

All Anywhere365 features

Automated Routing
Manual Dialer
Queue Management
Call Scripting
Blended Call Center
Inbound Call Center
Multi-Channel Communication
Outbound Call Center

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Anywhere365 pricing

Pricing options
Free plan
Subscription
Free trial
Pricing range

Value for money

4.1

/5

100

Starting from

10000

Per Feature

Anywhere365 support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support

Training options

Documentation
Live Online

Anywhere365 reviews

Overall rating

4.3

/5

100

Positive reviews

88

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.58/10
Rating distribution

5

4

3

2

1

42

46

9

2

1

Pros
The application is very easy to use and great at the price. Loved the dashboard and reporting feature.
The transfer feature is also amazing. Very easy to use and also very intuitive, so it was great for training new employees who weren't as tech savvy.
My overall experience was quite awesome with skype. It has all the required features in very affordable price.
Cons
This is probabaly more user error than an actual flaw with the software, but I had a difficult time navigating between the different tabs when i had multipel tabs open.
The multiple tabs could be sometimes confusing at first, I missed a way I could classify them (in different colors, for instance).
Target dates are not being met because of the lack of functionality. The chatbot responds as if it's a robot and not a personable interaction.

Anywhere365 FAQs

Q. What type of pricing plans does Anywhere365 offer?

Anywhere365 has the following pricing plans:
Starting from: $10000.00

These products have better value for money


Q. Who are the typical users of Anywhere365?

Anywhere365 has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. Does Anywhere365 support mobile devices?

Anywhere365 supports the following devices:
Android


Q. Does Anywhere365 offer an API?

No, Anywhere365 does not have an API available.


Q. What other apps does Anywhere365 integrate with?

Anywhere365 integrates with the following applications:
Dynamics 365, Microsoft Teams, ServiceNow


Q. What level of support does Anywhere365 offer?

Anywhere365 offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support

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