AppFollow vs Gnatta Comparison

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Overview

AppFollow is a cloud-based mobile analytics solution which assists businesses of all sizes with review management and competitor...

Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
£15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(6)

5

4

3

2

1

4

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5.0

(2)

5

4

3

2

1

2

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features18
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Auto-Responders
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Communication Management
  • Contact History
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Reporting
  • Data Filtering
  • Data Import/Export
  • Email Integration
  • Email Notifications
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • History Tracking
  • IVR / Voice Recognition
  • Keyword Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multiple Data Sources
  • Performance Metrics
  • Ratings & Reviews
  • Real Time Data
  • Real Time Monitoring
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Trend Analysis
  • Work Order Management
  • Workflow Management
  • eCommerce Integration
  • Total features38
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Auto-Responders
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Communication Management
  • Contact History
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Reporting
  • Data Filtering
  • Data Import/Export
  • Email Integration
  • Email Notifications
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • History Tracking
  • IVR / Voice Recognition
  • Keyword Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multiple Data Sources
  • Performance Metrics
  • Ratings & Reviews
  • Real Time Data
  • Real Time Monitoring
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Trend Analysis
  • Work Order Management
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations18
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AppFollow vs. Gnatta

See how AppFollow and Gnatta stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.