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AppFollow vs UserGuiding Comparison

Overview

AppFollow is a cloud-based mobile analytics solution which assists businesses of all sizes with review management and competitor...

UserGuiding is a cloud-based digital adoption & user onboarding solution for teams, which allows users to create interactive...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$99.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(6)

5

4

3

2

1

4

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

(48)

5

4

3

2

1

31

16

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Pros

The overall usability and adaptability with the software is great. You get every chance to customize the software to your liking.
You can show how your product works to your customers in less than 30 seconds. The team is so great and clever so that you can reach them anytime you like.
But I've not actually built a flow out on my own until now. As someone who loves to tinker and test, I found the tool perfectly suited to me.

Cons

Cons

My problem is that the first UserGuiding step does not work as it doesn’t not find the starting point on the web page, because this web page is too long to show the entry button on a standard screen.
Some of the implementation was a little hard because of our lack of technical knowledge.
Although we could integrate some of the tools we use with UserGuiding, it was a downer when I saw there is no integration with Heap yet.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features18
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Automatic Notifications
  • Communication Management
  • Configurable Workflow
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import/Export
  • Employee Onboarding
  • Feedback Collection
  • Feedback Management
  • Goal Setting / Tracking
  • Guided Problem Solving
  • History Tracking
  • Keyword Tracking
  • Monitoring
  • Multi-Language
  • Multiple Data Sources
  • Ratings & Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • To-Do List
  • Training Management
  • Visual Analytics
  • Workflow Management
  • eCommerce Integration
  • Total features25
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Automatic Notifications
  • Communication Management
  • Configurable Workflow
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import/Export
  • Employee Onboarding
  • Feedback Collection
  • Feedback Management
  • Goal Setting / Tracking
  • Guided Problem Solving
  • History Tracking
  • Keyword Tracking
  • Monitoring
  • Multi-Language
  • Multiple Data Sources
  • Ratings & Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • To-Do List
  • Training Management
  • Visual Analytics
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations18
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AppFollow vs. UserGuiding

See how AppFollow and UserGuiding stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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