Additional information for appVuze
Key features of appVuze
View All Features
- Live chat
- Customer engagement center
- Inbox / queue management
- Service desk (ITIL / ITSM)
- Real-time data
- Live app screensharing
- Camera sharing
- Voice calls (VoIP)
- Session history
- Multi platform support
Field techs only need to click a button right within the app and be instantly connected to a help desk agent.
appVuze enables help desk agents to multi-task and chat with multiple field techs at a single time.
Relay back live images and camera video feeds to eliminate the need to independently take pictures or videos and upload/email them separately.
appVuze allows for the agent to seamlessly escalate the session from chat messaging to a voice call.
appVuze supports native iOS/Android as well as apps built on Xamarin, Cordova/PhoneGap & Appcelerator.