appVuze Pricing, Features, Reviews & Comparison of Alternatives

appVuze

Help desk software for mobile apps

  0 reviews

appVuze overview

appVuze is help desk software for help desk agents who want to quickly assist mobile business app users through an integrated in-app support platform. Features include chat, VoIP, camera sharing and screensharing from mobile devices, along with chatbot integrations for a complete support solution for mobile apps.

Field techs only need to click a button right within the app to be instantly connected with a help desk agent. With live app screensharing, the agent can see exactly what’s going on with the tech’s mobile app and provide a resolution. Geo-location, device hardware and software information, names, email addresses and other pertinent details are provided at session initiation.

The voice calls (VoIP) feature allows for the agent to seamlessly escalate the session from chat messaging to a voice call, facilitating faster communication and field tech multi-tasking. Agents can search and view details from prior sessions, and ascertain whether the same tech has requested help in the past, or perhaps the occurrence rate of the same issue.
www.appvuze.com

Pricing

Starting from
$50
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Europe, Germany, United Kingdom

Supported languages

English
appVuze screenshotappVuze demoappVuze screenshotappVuze screenshotappVuze screenshotappVuze screenshotappVuze demo with cameraappVuze Customer Support for Mobile Applications

appVuze reviews

There are currently no reviews of appVuze.
 

appVuze pricing

Starting from
$50
Pricing options
Free trial
Subscription
View Pricing Plans

Price is per agent per month.

appVuze features

Chat
Instant Messaging

API (160 other apps)
Activity Dashboard (78 other apps)
Automatic Notifications (76 other apps)
CRM Integration (69 other apps)
Contact History (68 other apps)
Customizable Branding (69 other apps)
Email Integration (71 other apps)
Knowledge Base (96 other apps)
Monitoring (76 other apps)
Multi-Channel Communication (67 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (88 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (94 other apps)
Ticket Management (61 other apps)
Workflow Management (63 other apps)

Additional information for appVuze

Key features of appVuze

  • Live chat
  • Customer engagement center
  • Inbox / queue management
  • Service desk (ITIL / ITSM)
  • Real-time data
  • Live app screensharing
  • Camera sharing
  • Voice calls (VoIP)
  • Session history
  • Multi platform support
  • Geolocation
View All Features

Benefits

Field techs only need to click a button right within the app and be instantly connected to a help desk agent.

appVuze enables help desk agents to multi-task and chat with multiple field techs at a single time.

Relay back live images and camera video feeds to eliminate the need to independently take pictures or videos and upload/email them separately.

appVuze allows for the agent to seamlessly escalate the session from chat messaging to a voice call.

appVuze supports native iOS/Android as well as apps built on Xamarin, Cordova/PhoneGap & Appcelerator.