appVuze vs Simplisys Service Desk Comparison

Overview

appVuze provides help desk software that helps mobile app users stay productive, designed to minimize frustration for agents and users alike

Simplisys Service Desk is an IT service and support management platform for SMB's. Features include facilities management,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$50.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.9

(13)

5

4

3

2

1

12

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features12
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat
  • Configurable Workflow
  • Configuration Management
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Response Control
  • Email Templates
  • Employee Database
  • Escalation Management
  • Event Logs
  • Geolocation
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Mobile Integration
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritizing
  • Problem Management
  • Project Management
  • Queue Manager
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Role-Based Permissions
  • SLA Management
  • Self Service Portal
  • Status Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Trend Analysis
  • Total features41
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat
  • Configurable Workflow
  • Configuration Management
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Response Control
  • Email Templates
  • Employee Database
  • Escalation Management
  • Event Logs
  • Geolocation
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Mobile Integration
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritizing
  • Problem Management
  • Project Management
  • Queue Manager
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Role-Based Permissions
  • SLA Management
  • Self Service Portal
  • Status Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Trend Analysis

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

appVuze vs. Simplisys Service Desk

See how appVuze and Simplisys Service Desk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.