appVuze vs askSpoke Comparison

Overview

appVuze provides help desk software that helps mobile app users stay productive, designed to minimize frustration for agents and users alike

Tired of answering "What's the WiFi password?" askSpoke auto-resolves more than 40% of requests using AI, and the more you...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$50.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$1.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.7

(34)

5

4

3

2

1

26

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

I really like how great our rep is at Spoke. She is full of energy and very helpful.
Amazing tool for everyday working-life with amazing customer service.
This software is so great for working with a help desk, at least from the user's perspective.

Cons

Cons

This helped with first time response by using the AI & our existing KB. User adoption is high as they just need to state the problem and not choose a bunch or categories and priorities.
Spoke gives time back to our users who would be otherwise burdened with a variety of questions during ramp up and team movements.
Merging requests is a minor piece that is missing currently. I know that SPOKE dev team will work it in.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features12
  • Access Control
  • Auto-Responders
  • Automatic Notifications
  • Catalog Management
  • Categorization
  • Chat
  • Customizable Categories
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Forum / Discussion Board
  • Geolocation
  • Guided Problem Solving
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Mobile Integration
  • Permission Management
  • Projections
  • Question Library
  • Queue Manager
  • Real Time Data
  • Reporting & Statistics
  • Request Routing
  • SMS Integration
  • Support Ticket Tracking
  • Third Party Integration
  • Total features22
  • Access Control
  • Auto-Responders
  • Automatic Notifications
  • Catalog Management
  • Categorization
  • Chat
  • Customizable Categories
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Forum / Discussion Board
  • Geolocation
  • Guided Problem Solving
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Mobile Integration
  • Permission Management
  • Projections
  • Question Library
  • Queue Manager
  • Real Time Data
  • Reporting & Statistics
  • Request Routing
  • SMS Integration
  • Support Ticket Tracking
  • Third Party Integration

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

appVuze vs. askSpoke

See how appVuze and askSpoke stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.