appVuze vs Trengo Comparison

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Overview

appVuze provides help desk software that helps mobile app users stay productive, designed to minimize frustration for agents and users alike

Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$50.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
8.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.7

(18)

5

4

3

2

1

12

6

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

I like the company and it's staff, very smart people with a sense of humor, great to work with.
Everthing in one place with an interface that works like a charm and looks good too.
The Dutch customer service is excellent, [SENSITIVE CONTENT HIDDEN] team is working very hard to give their customers a good experience. Everybody is friendly and we receive answers very quickly.

Cons

Cons

For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again.
The way we had to change the e-mail addresss from a weird code into a proper "sender" address.
That there is no option that you can send directly to whatsapp.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features12
  • API
  • Alerts / Escalation
  • Analytics
  • Auto-Responders
  • Call Center Management
  • Chat
  • Commenting
  • Communication Management
  • Customizable Branding
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Event Triggered Actions
  • Geolocation
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Push Notifications
  • Queue Manager
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reporting & Statistics
  • SLA Management
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Third Party Integration
  • Widgets
  • Workflow Management
  • Total features33
  • API
  • Alerts / Escalation
  • Analytics
  • Auto-Responders
  • Call Center Management
  • Chat
  • Commenting
  • Communication Management
  • Customizable Branding
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Event Triggered Actions
  • Geolocation
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Push Notifications
  • Queue Manager
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reporting & Statistics
  • SLA Management
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Third Party Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations14
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

appVuze vs. Trengo

See how appVuze and Trengo stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.